International Journal of Quality & Reliability Management: Volume 12 Issue 7

Organizational differences in ISO 9000 implementation practices

W. Andrew Taylor

Extends previously published work which discussed a survey ofsenior executives in 682 organizations and concluded that commitment toISO 9000 implementation left considerable room…

Service quality: implications for management development

Atul Gupta, Injazz Chen

Examines the relationship between perceived service quality andfive dimensions of service quality (tangibles, reliability,responsiveness, assurance and empathy) identified by…

Dependability, a key factor to the quality of products: IEC 300 series and ISO 9000 series standards

Svetislav B. Kostic, Vojislav Dj. Arandjelovic

The concept of dependability of a product has been successfullyapplied in the military and associated industries and also in thespecial high technology industries. Today, a need…

The availability of uni‐directionally patrolled stations

Brian D. Bunday, Ruzela B. Tapsir

Discusses the maintenance of n identical stationsuni‐directionally patrolled by a maintenance operative. The time totravel between adjacent stations is a random variable and the…

TQM for business students: an experiential learning approach

Damodar Y. Golhar, Sanjay L. Ahire

Total quality management (TQM) represents a major philosophicalrevolution in the management of organizations. Compared with industries,academia has lagged behind in the adoption…

Detection of skewness shift

Zhang Wu

Studies the necessity of controlling the variation of the skewnessof the process distribution in order to reduce the product scrap.Proposes a γ control chart for detecting the…

The long view of total quality management pays off

Anoop Patel

Uses a review of literature to examine quality in the context ofits current understanding thinking by advocates of total qualitymanagement (TQM). It must be realized that TQM is…