International Journal of Quality & Reliability Management: Volume 32 Issue 4

Grade control in multi-variable ore deposits as a quality management problem under uncertainty

Mustafa Kumral

The purpose of this paper is to provide a decision-making tool on where to send mining parcels extracted in such a way as to minimize losses arising from mis-classification. The…

An institutional theory of quality outcomes in strategic supply chain partnership

Mahour Mellat-Parast

The purpose of this paper is to develop a theoretical base for buyer-supplier quality outcomes (in the context of a strategic partnership) from the institutional theory of the…

Perceived service quality and satisfaction of self-service technology: The case of automated teller machines

Bedman Narteh

The purpose of this paper is to propose and investigate the dimensions of automated teller machine (ATM) service quality and their relationship with customer satisfaction in the…

The impact of quality management systems on the performance of manufacturing firms

Dimitrios P. Kafetzopoulos, Evangelos L. Psomas, Katerina D. Gotzamani

The purpose of this paper is to provide additional evidence of the impact of ISO 9001 effectiveness on three dimensions of a firm’s performance, namely product quality…

Paper mill plant performance evaluation with power supply in standby mode

Mangey Ram, Amit Kumar

The purpose of this paper is to evaluate the performance of paper mill plant, which is a very key factor in improving its production. A number of safety challenges can be…

An attractiveness index based approach for warranty optimization

Prashant M. Ambad, Makarand S. Kulkarni

The purpose of this paper is to develop an attractiveness index-based warranty cost model considering decision variables as design alternatives, warranty duration and support…