International Journal of Quality & Reliability Management: Volume 35 Issue 8

Assessing relationship between quality management systems and business performance and its mediators: SEM approach

Manjot Singh Bhatia, Anjali Awasthi

The purpose of this paper is to examine the relationship between implementation of quality management systems (QMS) and business performance, through mediating factors (operating…

Rapid video assessment for monitoring testing facility fraud

Rosembergue Pereira Souza, Luiz Fernando Rust da Costa Carmo, Luci Pirmez

The purpose of this paper is to present a procedure for finding unusual patterns in accredited tests using a rapid processing method for analyzing video records. The procedure…

Critical review and analysis of measuring the success of Six Sigma implementation in manufacturing sector

Mihir Patel, Darshak Arunbhai Desai

The purpose of this paper is to capture the status of implementation of Six Sigma in various manufacturing industries and also examine the success of the Six Sigma by using…

Service quality, customer satisfaction, and loyalty in the banking sector: The moderating role of organizational culture

Samuel Famiyeh, Disraeli Asante-Darko, Amoako Kwarteng

The purpose of this paper is to understand the moderating role of organizational culture in the relationship between service quality, customer satisfaction and loyalty in the…

The impact of strategic quality orientation on innovation capabilities and sustainable business growth: Empirical evidence from the service sector of Pakistan

Bilal Ahmad Khan, Hummayoun Naeem

The purpose of this paper is to present a new conceptual framework for service organizations to achieve sustainable business performance through strategic quality orientation and…

An empirical investigation of the Baldrige framework using applicant scoring data

Feng Mai, Matthew W. Ford, James R. Evans

The purpose of this paper is to overcome evaluative limitations of previous studies to provide a more decisive test of the causal relationships implied in the Baldrige Criteria…

Operational capabilities in an emerging country: quality and the cost trade-off effect

Marcia Regina Santiago Scarpin, Luiz Artur Ledur Brito

The purpose of this paper is to identify the operational capabilities in an emerging country, and to analyze the trade-off effect between the quality capability and the cost…

Six sigma for gamma-distributed processes: a case study in oil and gas

Jawad Hassan, Tariq Aldowaisan, Mustapha Nourelfath

The purpose of this paper is to study the relationship between reported sigma levels and actual failure rates (FRs) of gamma-distributed processes. The added complexity of the…

Understanding customer requirements of corrugated industry using Kano model

Mahima Gupta, Charu Shri

The purpose of this paper is to illuminate concerned companies to develop a better understanding of customer needs through reference of Kano model.

Condition monitoring of aluminium electrolytic capacitors using accelerated life testing: A comparison

Cherry Bhargava, Vijay Kumar Banga, Yaduvir Singh

An electrolytic capacitor is extensively used as filtering devices in various power supplies and audio amplifiers. Low cost and higher value of capacitance make it more well…