International Journal of Quality & Reliability Management: Volume 41 Issue 4

Quality management research in Arab countries: current status and future directions

Darwish Abdulrahman Yousef

This study aims to review the current status of quality management (QM) research in Arab countries between 2001 and 2020.

A hybrid integrated multi-criteria decision-making approach for risk assessment: a study of automotive parts industry

Ammar Chakhrit, Mohammed Bougofa, Islam Hadj Mohamed Guetarni, Abderraouf Bouafia, Rabeh Kharzi, Naima Nehal, Mohammed Chennoufi

This paper aims to enable the analysts of reliability and safety systems to evaluate the risk and prioritize failure modes ideally to prefer measures for reducing the risk of…

Critical failure factors for Quality 4.0: an exploratory qualitative study

Jiju Antony, Arshia Kaul, Shreeranga Bhat, Michael Sony, Vasundhara Kaul, Maryam Zulfiqar, Olivia McDermott

This study aims to investigate the adoption of Quality 4.0 (Q4.0) and assess the critical failure factors (CFFs) for its implementation and how its failure is measured.

Proposal of a facilitating methodology for fuzzy FMEA implementation with application in process risk analysis in the aeronautical sector

Bianca Arcifa de Resende, Franco Giuseppe Dedini, Jony Javorsky Eckert, Tiago F.A.C. Sigahi, Jefferson de Souza Pinto, Rosley Anholon

This study aims to propose a facilitating methodology for the application of Fuzzy FMEA (Failure Mode and Effect Analysis), comparing the traditional approach with fuzzy…

The impact of quality on health-insurance users' satisfaction in Saudi Arabia: the mediating role of brand image and utilitarian value

Safinaz Hassan Abourokbah, Khalid Sami Husain

This study assesses the quality of health-insurance services and their impact on customer satisfaction, examining the mediating role of utilitarian value and brand image in this…

The influence of library service quality, library image, place, personal control and trust on loyalty: the mediating role of perceived service value and satisfaction

Shahab Alam Malik, Taqdees Fatima, Yong Jia, Hina Pannu

One of the organization's main goals is to maintain their customers' loyalty, as this can give them a competitive advantage. Therefore, this study is intended to look into the…

Process capability index Cpm under autoregressive process AR (2)

Vikas Ghute, Mahesh Deshpande

The paper aims to identify the effect of ignorance of correlatedness among process observations and to implement new sampling schemes; skip and mixed sampling, in order to reduce…

Appraise the role of novelty-seeking on consumers’ satisfaction using online food delivery applications

Seyedeh Fatemeh Kalantarzadeh Tezerjany

The primary intent of this study was to assess the influence of novelty-seeking on the satisfaction of consumers. The investigation concentrated on Malaysian consumers who have…

Improving shuttle services quality in VUCA world: evidence from the IT industry

Kalpana Pitchaimani, Tarik Zouadi, K.S. Lokesh, V. Raja Sreedharan

As the world is becoming more volatile and uncertain, organizations face much complexity in their daily operations. Further, there is a much ambiguity in business operations to…

Pattern analysis of auto parts failures in the after-sales service network; an interconnected approach of association rules mining and Bayesian networks in the automotive industry

Ahmad Ebrahimi, Sara Mojtahedi

Warranty-based big data analysis has attracted a great deal of attention because of its key capabilities and role in improving product quality while minimizing costs. Information…