Retail and Distribution Management: Volume 17 Issue 4

Expert Systems: should retailers welcome them?

Steve Baron

This article provides a non‐technical background to expert systems and a critical look at the role of “the computer as an expert”. Benefits and drawbacks to expert systems are…

Santispark:: the new Migros approach to shopping centres

Bryan Smith

The Santispark shopping centre is located in the western suburbs of St Gallen in Switzerland. It was opened in 1987 and has been developed by Migros, the Swiss retail giant. The…

Getting to know your customers

Penelope Ody

Finding out more about the people who shop your store in order to cater more precisely for their needs is a prime objective for any retailer as we move into the competitive world…

Mintel Retail Conference report: Is the customer king?

Montague Lewis

The past few years have seen the emergence of new retail strategies in the marketplace, but do they necessarily cater for the changing nature of the UK shopper? Mintel's 6th…

EPoS in the Major European Markets: The RMDP report

RMDP, the organisers of the EPoS shows, have published a unique research report on the state of EPoS development in four major European markets. It is reviewed here by Montague…

M&S performs well at home

Roger Cox

Despite the impact of food contamination scares which affected all food retailers, and high interest rates, Marks & Spencer have still performed well — at least in the UK, with…