Retail and Distribution Management: Volume 17 Issue 6
Table of contents
Customer attitudes toward service
Martin SimmonsIs customer service getting worse? Earlier this year Gordon Simmons Research, in association with Management & Marketing Development Ltd, interviewed a representative national…
Retail engineering:: EPoS‐led systems in retailing
Retail Engineering is the new term coined by Morgan Stanley for their autumn retail conference, recently held in London to describe developments in EPoS‐led systems in retailing…
Retailing and global change
Montague LewisThe Retail Consortium gathered together a distinguished group of retailers to address its annual briefing in October, the theme of which was the future of retailing in the light…
Lifestyle changes and value offerings: How they have affected W H Smith's specialist offerings
David ClipshamWhat has happened to consumer needs, from the point of view of the buyer of books, stationery, and recorded music? David Clipsham is divisional director of specialist chains at W…
Closer encounters with the customer: The MFI experience
Derek HuntThe furniture/furnishing sector is going through a bad patch at the moment. Nonetheless, MFI recently announced record operating profits of almost £92 million on a group turnover…
Nixdorf opts for self‐scanning
Penelope OdyA new self‐scanning system designed by Nixdorf was described at a recent Nixdorf conference held in Madrid, and is to be exhibited at Euroshop in Dusseldorf in February. Known as…
Centralised distribution in the non‐food sector
Jacqueline A BowringAlthough centralised distribution is firmly established in the food sector, non‐food retailers have been slower to pick up on the system, due to the more diverse needs of the…
The whirlwind that hit Next
Roger CoxThe past year has not been a particularly good one for Next, with the high street side of the business being rather more badly hit than the mail order side. Our contributor also…