Journal of Business & Industrial Marketing: Volume 31 Issue 1

B2B technology adoption in customer driven supply chains

Anthony K. Asare, Thomas G. Brashear-Alejandro, Jun Kang

The purpose of this article is to develop and propose a comprehensive framework that identifies the factors that influence a company’s decision to adopt business to business (B2B…

Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships

Carlos Ferro, Carmen Padin, Göran Svensson, Janice Payan

– The purpose of this paper is to test a research model in which trust and commitment are mediators between economic and non-economic satisfaction.

Scale development and validation for DART model of value co-creation process on innovation strategy

Seyedeh Khadijeh Taghizadeh, Krishnaswamy Jayaraman, Ishak Ismail, Syed Abidur Rahman

The purpose of this paper is to validate scale measurements of dialogue, access, risk assessment and transparency (DART) constructs, as the process of value-co-creation, and then…

Organizational identity and behaviors in strategic networks

Marko Kohtamäki, Sara Thorgren, Joakim Wincent

The purpose of this study is to develop and test a framework describing the interplay between collective organizational identity, network behaviors and performance in strategic…

Should I stay or should I go? Customers’ reactions faced with the deterioration of a business relationship

David Vidal, Hervé Fenneteau, Gilles Paché

This paper aims to develop a framework helping managers to understand reactions, adopting the supplier perspective, and starting from the idea that the outcome of the degradation…

Ethical judgments in supply chain management: a scenario analysis

Byoung-Chun Ha, Hyunjeong Nam

The purpose of this study is to empirically analyze managers’ ethical judgments in supply chain management. It investigated the influence of those judgments on trust and…

Servant leadership, distributive justice and commitment to customer value in the salesforce

Charles H. Schwepker Jr

The purpose of this research is to further understand salesperson distributive justice judgments by examining two controllable factors that may influence these perceptions: sales…

How brand orientation impacts B2B service brand equity? An empirical study among Chinese firms

Jing Zhang, Yanxin Jiang, Rizwan Shabbir, Miao Zhu

The paper aims to explore how brand orientation impacts brand equity via internal branding, presented brand, word-of-mouth and customer experience from stakeholder interaction…

Entrepreneurial orientation, firm market power and opportunism in networks

Todd Morgan, Sergey Anokhin, Joakim Wincent

This study aims to examine the impact of entrepreneurial orientation, firm market power and their interaction on opportunism in horizontal exchange networks. The aim is to…

A framework of satisfaction for continually delivered business services

Elten Briggs, Timothy D. Landry, Patricia J. Daugherty

The aim of this paper is to present a new framework for the evaluation of satisfaction in continually delivered business services (CDBS) contexts based on applicable theoretical…

The role of supply management resilience in attaining ambidexterity: a dynamic capabilities approach

Reham A. Eltantawy

This study aims to explore the necessary role of supply management (SM) resilience capabilities in making effective trade-offs to attain an ambidextrous state, i.e. the state of…