International Journal of Health Care Quality Assurance: Volume 12 Issue 3

The forgotten stakeholders: seniors’ values concerning their health care

Elaine M. Gallagher, Gerald Hodge

Within the context of health care reform and its evaluation, a major gap exists in relation to our understanding of the values which seniors hold regarding their health care. This…

Quality of diagnostic services for cancer: a comparison of open access and conventional outpatient clinics

C. Davies, G. Grimshaw, M. Kendall, A. Szczepura, C. Griffin, V. Toescu

Objective and study design: to assess quality of a quick and early diagnosis route (QED) by determining effectiveness and cost‐ effectiveness of five clinics compared with three…

A comparison of service predispositions between NHS nurses and hospitality workers

Darren Lee‐Ross

The following study sought to develop an instrument to elicit the service predispositions of nurses and hospitality foodservice workers. Results of a pilot study suggested that…

Clinical governance: culture, leadership and power – the key to changing attitudes and behaviours in trusts

Mark Hackett, Richard Lilford, Joe Jordan

The new NHS White Paper (DoH, 1997) provides for a new legal duty of quality for chief executives in Trusts. Clinical governance is seen as a central tenant of this legal duty…

Improving the quality of institutional care of urinary incontinence among the elderly: a challenge for governmental regulation

Rachel Fleishman, Gabriella Heilbrun, Jenny Mandelson, Vicky Shirazi

This article describes actual UI prevalence and quality of care at Israeli LTC institutions for the elderly. The analysis is based on current regulatory data on 14,406 residents…