International Journal of Health Care Quality Assurance: Volume 17 Issue 3

Eight essentials of performance measurement

Max Moullin

A well‐designed performance measurement system is vital for ensuring that organisations deliver cost‐effective, high‐quality services that meet the needs of service users. Without…

Accreditation: a tool for organizational change in hospitals?

Marie‐Pascale Pomey, André‐Pierre Contandriopoulos, Patrice François, Dominique Bertrand

Examines the dynamics of change that operated following preparations for accreditation. The study was conducted from May 1995 to October 2001 in a university hospital center in…

Probability modeling applied to CAD systems for mammography

John Maleyeff, Laura B. Newell, Frank C. Kaminsky

A practical model based on basic probability theory is developed to evaluate the operational and financial performance of mammography systems. The model is intended to be used by…

“No more tears!” A local TQM formula for health promotion

Huseyin Arasli, Lillia Ahmadeva

Given the fast diffusion and growing prominence of quality management in many industries, a new model for healthcare is designed which could serve as a serious contributor to…

Hospital service quality: a managerial challenge

Raduan Che Rose, Jegak Uli, Mohani Abdul, Kim Looi Ng

While much is known generally about predictions of customer‐perceived service quality, their application to health services is rarer. No attempt has been made to examine the…

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09526860410526709. When citing the…