International Journal of Health Care Quality Assurance: Volume 18 Issue 7
Addressing the issues of management and quality
Table of contents
An empirical study of patients' expectations and satisfactions in Egyptian hospitals
Mohamed M. MostafaThis paper seeks to investigate how patients perceive service quality in Egypt's public and private hospitals. The paper also tests the SERVQUAL dimensions in hospitals within an…
Internal supply chain performance measurement: A health care continuous improvement implementation
Kerry D. Swinehart, Allen E. SmithThe purpose of this article is to present one example of how the strategies of total quality management (TQM) and continuous improvement are being used by US health care providers…
Assessment of the work environment of multidisciplinary hospital staff
Jane McCusker, Nandini Dendukuri, Linda Cardinal, Lilly Katofsky, Michael RiccardiThe purpose of this article is to investigate the performance of scales to assess the work environment of hospital professional staff, other than nurses or physicians.
Empirically testing determinants of hospital BPR success
Maria do Carmo Caccia‐Bava, Valerie C.K. Guimaraes, Tor GuimaraesBusiness process reengineering has been touted in the literature as a dramatic improvement necessary for organization competitiveness, but in practice there are many unsuccessful…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar