International Journal of Health Care Quality Assurance: Volume 2 Issue 3
Addressing the issues of management and quality
Table of contents
Managing for Excellence in Hospital Institutions
Karen A. Newcomb, Brian H. KleinerRecent financial pressures in the hospital industry have led to an extreme cost‐consciousness for both hospitals and patients. Growing competition and consumerism have forced…
Speciality/Service Reviews ‐ A Model for Local Use
Paul RowbothamA model is proposed which can be used to review clinical specialities in NHS hospitals. This framework will enable General Managers to use local staff to review specialities…
Customer Satisfaction and Resource Productivity in Health Care
Barbara MorrisAn examination is conducted of customer dependency followed by an analysis of what can create customer satisfaction. The problems caused for enhancing productivity are then…
Total Quality Management
Barbara MorrisQuality has to be managed; it does not just happen because people believe it is a good thing. The nature of total quality managment is explained and the importance of interface…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb017599. When citing the article, please…
Quality Assurance in Mental Health Services
Chris PlasterThis article is a report of a symposium on quality assurance in mental health services which took place on 10 March 1989 at Tone Vale Hospital, Taunton.
Quality Assurance of Medical Devices ‐ the Nordic Approach
Arnulf KolstadIn 1983, the Nordic countries took the first steps towards standardising the quality assurance system for sterile single‐use medical devices. Today, the Nordic authorities have…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar