International Journal of Health Care Quality Assurance: Volume 2 Issue 4
Addressing the issues of management and quality
Table of contents
Customer Relations Standards for a Health District
Andrew SimsThe aims of a project to introduce customer relations standards to a District Health Authority are discussed. The manner in which staff guidelines are produced and staff action…
Aspects of Quality in Health Care
Barbara MorrisCustomers′ views of unsatisfactory quality in health care are examined in an attempt to assess what patients expect from the service. The use of Pareto Analysis to meet this end…
Managing in Court
Arthur KaufmanWith the current emphasis on medical negligence and increasing awards for damages against doctors and health authorities, it is probably only a matter of time before managers…
Lessons from Companies that Serve the Customer Best
James L. Baggot, Brian H. KleinerThe best serving companies teach many lessons. The first lesson is the attitude or philosophy under which these companies operate. Secondly, the best have a deep concern for…
Quality Assurance Systems in Sumitomo
Sian WilliamsQuality assurance systems in a Japanese tyre factory are described and the lessons to be learned for the delivery of health care are analysed. Selection of staff with the right…
Standards for Hospitals of Less‐Developed Countries
R. EldarThe need for a quality assurance programme based on criteria and standards appropriate to the prevalent conditions of hospitals in less‐developed countries is discussed, and some…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar