International Journal of Health Care Quality Assurance: Volume 23 Issue 4
Addressing the issues of management and quality
Table of contents
Models as instruments for optimizing hospital processes: a systematic review
J.R.C. van Sambeek, F.A. Cornelissen, P.J.M. Bakker, J.J. KrabbendamThe purpose of this article is to find decision‐making models for the design and control of processes regarding patient flows, considering various problem types, and to find out…
Computer analysis system of the physician‐patient consultation process
Kimiko Katsuyama, Yuichi Koyama, Yasushi Hirano, Kenji Mase, Ken Kato, Satoshi Mizuno, Kazunobu YamauchiMeasurements of the quality of physician‐patient communication are important in assessing patient outcomes, but the quality of communication is difficult to quantify. The aim of…
Patients' complaints at a large psychiatric hospital: can they lead to better patient services?
Camilla Haw, Jeanette Collyer, Philip SugarmanLittle is known about complaints made by psychiatric patients. The aim of this study is to analyse complaints made by, or behalf of, inpatients at a large independent psychiatric…
An evaluation of near‐patient testing of anticoagulant control in general practice
Amanda Edgeworth, Edward C. ColesThis paper aims to compare anticoagulant management in secondary care for the year prior to the introduction of near‐patient testing in a general practice, and in the subsequent…
Building capacity for service user and carer involvement in research: The implications and impact of best research for best health
Virginia Minogue, John GirdlestoneThe purpose of this paper is to examine the role of service user and carer involvement in NHS research and describe the nature of this involvement in three specialist mental…
Clinical performance indicators: intolerance for variety?
Abhijit Basu, Rosemary Howell, Deepa GopinathThe performance of NHS UK hospitals is under continuous scrutiny as they are constantly under pressure to perform well. A recent document published by an independent body has…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar