International Journal of Health Care Quality Assurance: Volume 8 Issue 1

Using adverse events in health‐care quality improvement: results from a British acute hospital

Kieran Walshe, Jennifer Bennett, David Ingram

Adverse event monitoring is a problem‐oriented approach to clinicalaudit and health‐care quality improvement, which was developed and hasbeen widely used in the USA. Briefly…

Rectification of the primary data obtained by a patients’ satisfaction survey

Hana Kasalová

Examines an attempt at implementation of a total quality managementprogramme in a university hospital in the Czech Republic where patientsatisfaction was found to be very high…

Quality assurance and the myth of rationality

R.G. Hill, M.C. Chung

Examines the extent to which quality assurance can be conceived asa rational endeavour, particularly in ethical terms. Examines theWeberian distinction between rationality as…

Continuous improvement and TQM in health care: an emerging operational paradigm becomes a strategic imperative

Kerry Swinehart, Ronald F. Green

Argues that US health care is in a state of crisis. Escalatingcosts account for 13 per cent of GNP, making health care the thirdlargest industry in the USA, and spending is…

Implementation and evaluation of a quality assurance programme

Reuben Eldar, Revital Ronen

Describes the three stages of implementation of a quality assuranceprogramme (preparatory, development of quality assurance structure andprocess, appearance of quality assurance…