The TQM Magazine: Volume 1 Issue 5

Implementing SPC: Keys to success

MAL OWEN, BARRIE DALE, PETER SHAW

Most organisations experience difficulties when implementing and developing SPC. The mistakes can be avoided. This paper provides the framework for the successful introduction of…

Statistical process development

Allan Collins

The Japanese are investing in the development function — experimental design techniques contribute an estimated 50% towards the quality of Japanese goods and processes. Quality…

Kaizen at Kubota Steel

Masaharu Matsumura

This article examines the role of the foreman in continuous quality improvement. Through intensive training in production technologies and management practices, Kubota's foremen…

Questions for Crosby

Philip Crosby has agreed to answer questions from The TQM Magazine readers from time to time. This first article has been prepared using questions he was asked in a recent open…

The Japanese approach to quality

Mike Asher, Barrie Dale

Earlier this year Dr Barrie Dale led a quality fact‐finding mission to Japan. Eighteen European managers had a unique opportunity of seeing first‐hand the Japanese approach to…

The role of process modelling

John Marsh

This article presents the proven business benefits of Process Modelling in continuous improvement. The emphasis is on case study material, highlighting the successes and warning…

Quality engineering

E.J. Henshall

Ford of Europe has as its mission ‘to continually improve our products and services to meet our customer needs’. The company is adopting Taguchi's philosophy of Loss Function…

Employee action teams

Anna Kochan

Telemecanique's Carros plant has witnessed a substantial improvement in product quality by involving employees in progress groups. Each group is responsible for identifying and…