The TQM Magazine: Volume 10 Issue 4
Table of contents
Performance improvement: was W. Edwards Deming wrong?
H. James HarringtonPerformance evaluations (appraisals) have been blamed for everything from team destruction to personal demoralization. The problem is not the concept of performance evaluation but…
Alignment and deployment of environmental strategy through total quality management
Lainy Lawrence, Duncan Andrews, C. FranceDiscusses a quality assurance approach to environmental management with reference to case material from Lucas Rists Wiring Systems. Concludes that an environmental management…
Implementing self‐managed process improvement teams in a continuous improvement environment
Rick M. WatsonDiscusses the techniques used by Tracor Aerospace, award winning supplier to the US military. Features examples of control charts and graphs used at Tracor. Looks at factors such…
A method for measuring total value towards designing goods and services
Biren PrasadIt has not been enough to include “quality dimensions” into a product or a service and expect the outcome to be world‐class. Total value signifies a set of multidimensional…
Stakeholder delight: the next step in TQM
Laetitia RadderResearchhas proved that total quality management is crucial to the success ofmany organizations. This article points out that intensifiedcompetition and developments in a…
Implementing a quality management program ‐ three Cs of success: commitment, culture, cost
George P. LaszloIt has been said sometimes in recentyears that “quality assurance is the assurance ofquality: quality management is the quality ofmanagement”. The key factors of success for the…
System integration: the views and activities of certification bodies
G. Wilkinson, B.G. DaleThe paper reportsthe views and activities of a sample of system certification bodieswith respect to the integration of quality management, environmentalmanagement, and…
Total quality management and its humanistic orientation towards organisational analysis
Volker KrügerDiscusses the peopleside of TQM implementation with reference to organisations andorganisation development theorists. Argues that a focus on theindividual in the organization, and…