The TQM Magazine: Volume 10 Issue 6

Trust for quality

Robyn Peterson

This article explores the linkage between trust and quality in the modern, competitive organization. Essentially it brings out the point that quality and trust are inextricably…

Performance inprovement: a manager for the twenty‐ first century ‐ part I

H. James Harrington

Managers are people who accomplish tasks through others. For the twenty‐first century, managers should be defined as people who accomplish tasks through their effective use of…

The establishment of an integrated management system ‐ a paradigm for railway engineering management

Y.K. Chan, P. Gaffney, K. Neailey, W.H. Ip

In today’s public transport market where competition is keener than ever, railway operators are in desperate need of a customised total quality management approach to enhance…

Hoshin kanri ‐ a participative way of quality management in Japan

Yoshio Kondo

The essential steps of “hoshin kanri”, or policy management, in Japanese companies are described. They are annual policy and medium‐ to long‐term policy, basic company philosophy…

Application of experimental design in new product development

Zhihai Zhang

This article presents how to use the technique of experimental design in developing a new product ‐ an extrusion press. Using experimental design has significantly reduced the…

The positioning of BPR and TQM in long‐term organisational change strategies

Frances M. Hill, Lee K. Collins

The paper reports some findings generated by a postal survey of Northern Ireland’s top 100 companies. The aims of the survey included: gaining some insight into levels of…

Variation, innovation and dynamic quality

Holmes Miller

This paper discusses the concepts of static and dynamic quality enunciated by Robert Pirsig in relation to concepts of variation and statistical control enunciated by W. Edwards…

In pursuit of excellence: total quality approaches in Irish organisations

Eileen Drew

Quality is the major differentiator in an increasingly competitive and fast growing business environment in Ireland. This paper focuses on the degree to which quality initiatives…

Quality in Germany ‐ an overview

Klaus J. Zink, Wolfgang Voss

Regarding preventive quality management, Germany was lagging behind for many years. Managers relied on the famous mark “Made in Germany” for too long. They did not realize that…