The TQM Magazine: Volume 11 Issue 5

What is the future direction of TQM development?

Lawrence R.P. Reavill

This paper attempts a broad review of the current status and possible future of TQM as a major management concept. It looks at its strengths, in areas such as industrial and…

Virtual quality

Tom Taormina

Traditional quality management has been championed, led and implemented by quality professionals from within classic quality organizations. If we are to compete in the new…

Managing waste and looking beyond: the IMI approach

Kwang Kok Lim, Pervaiz K. Ahmed, Mohamed Zairi

Manufacturing of perfect, defect free, products has long been recognised, and still remains an important strategic objective for any company aspiring to build market share in a…

Japanese 5‐S – where TQM begins

Samuel K.M. Ho

It has been recognised that Japanese firms are clean and orderly. The same is true for high quality western firms. Over the last two decades, the Japanese have formalised the…

Total quality management in India – perspective and analysis

R. Jagadeesh

Total quality management (TQM) has spread its wings in every sphere of the global corporate world and Indian companies are no exception. In this paper, first the growth and spread…

TQM goes to school: an effective way of improving school quality

Stefan Lagrosen

This article reports a case study carried out in four Swedish schools trying to use TQM to improve their operations. Qualitative methods in the form of observation, in‐depth…

Auditing recruitment and selection using generic benchmarking: a case study

Sharon Ifill, Neil Moreland

This article provides an account of an audit on the recruitment and selection systems and procedures in place within a printing company based in the West Midlands (England). A…

Experiences of implementing statistical methods in small enterprises

Mats Deleryd, Rickard Garvare, Bengt Klefsjö

In order to stay competitive most small and medium‐sized enterprises (SMEs) need to make decisions and improve their processes in a more efficient way. To manufacturing companies…