The TQM Magazine: Volume 2 Issue 3
Table of contents
Quality in a Manufacturing Strategy
Christopher VossExamines quality strategies within the manufacturing strategy. Discusses how the difference and the relationship between order winning criteria and order qualifying criteria is…
Quality at work
BRS is continuing to demonstrate leadership status in the transport field by embarking on an extensive quality programme with the accreditation of its first branch at Preston, UK…
Renault Quality Institute
Anna KochanReports on the activities of the Renault Institute for Quality to train its employees in the principles of TQ. Asserts that to make progress, there must be a method and that the…
Training Team Leaders
C.G. CorderDescribes an innovative TQM training scheme. Discusses a programme to select, train and develop team leaders. Asserts these team leaders are seen as the key people who will manage…
Successful TQM Training
Stephen P WalshDescribes the benefits of combining open learning with tutor‐led workshops. Asserts that successful TQM training requires that participants begin to change their attitudes as well…
Total Quality in the Public Services
George EnglishExamines the potential for applying total quality in the public services. Discusses how the public services in Britain have begun to take an interest in TQ but have so far…
EFQM News
Increasingly, customers value the total quality (of products, services, people and company performance) in their buying decisions. They compare potential suppliers and base their…
Filling in the gaps
Ted JowettExamines the essential ingredients for a successful quality programme. Believes it is a lack of attention in communication, education, training and facilitation. Shows how the…
Out of the crisis
Joanna G. Timmers, Ton Van Der WieleIn this article the authors give an overview of the 1990 British Denting Association (BDA) conference by reviewing Deming's philosophy and presenting some of the lessons learned…
The Role of Management Development
Anthony MitchellDemonstrates how education and training contribute to TQM. Asserts for training to be effective management development must: be tailored to company needs; reinforce…
Japanese Suggestion Schemes
Stephen McClellandReports on the use of suggestion schemes in Japan. Considers whether it is a productivity aid or a morale booster. Asserts that the suggestion scheme which enables every employee…
Total Quality Transport
S. BedfordDescribes the development of the teaching company link between Heriot‐Watt University and a “traditional” transport company. Discusses how an early project in the programme…
As our training needs change
Paul DaviesFew people deny the importance of education and training as a part of the improvement process. Most will acknowledge the large investment that they will have to make in that area…