The TQM Magazine: Volume 9 Issue 5
Table of contents
Branded
John PetersConsiders the importance of brand names. Looks at Manchester United as a club which has built a brand and notes the merchandising director’s comments that the logo and control of…
Some thoughts on the dimensional evolution of producing organizations
Murray DuffinLooks at the development of producing organizations, stretching from the earliest sole craftsman through to the modern day. Notes that “two‐dimensional” organizations have evolved…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09684879710173398. When citing the…
An employee reward and recognition process
Calvin London, Kim HiggotReward and recognition systems for individual employees remain one of the controversial areas of quality management. Previous discussions on this aspect of quality management…
Application of Deming’s principles in the management of change ‐ a Hong Kong experience
Wai‐Kwok LoDescribes how a Hong Kong company improves its operations and manages the improvement through the application of Deming’s principles. Gives the description in terms of Deming’s 14…
A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part II
T. Thiagarajan, M. ZairiPart II of a three‐part series, presents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies…
Quality as a source of empowerment
Yoshio KondoAmong the three important managerial indicators, quality, cost and productivity, the human history of quality is far more long‐standing and quality is the only item of common…
A journey towards total quality management through ISO 9000 certification ‐ a Singapore experience
Hesan A. Quazi, Samuel R. PadibjoHighlights the importance of TQM for SMEs to improve their current business practices as well as quality of products and services, to ensure long‐term survival. However, there are…
Sustaining total quality management: what are the key issues?
B.G. Dale, R.J. Boaden, M. Wilcox, R.E. McQuaterFrom both fieldwork and the academic literature a number of issues have been identified which impact negatively on the sustaining of TQM in manufacturing organizations. The issues…
US and Canadian national quality awards: increased emphasis on business results
George P. LaszloStarting with 1997 applications, both the US Malcolm Baldrige National Quality Awards and the Canada Awards for Excellence have undergone changes to the evaluation categories as…