Table of contents
Consumer complaint behaviour: the case of electrical goods
Adelina Broadbridge, Julie MarshallConsumer complaint behaviour has been the topic of much academicresearch. Aims to contribute to this process empirically byinvestigating post purchase dissatisfaction levels of…
5158
From rags to riches – creating and benefiting from the fashion own‐brand
Christopher M. MooreThe UK retail fashion sector has been metamorphosed in the pastdecade with the emergence of new UK players, increased foreignparticipation and the reformulation of image, and…
5886
Retail security: a survey of methods and management in Dundee
Mike Pretious, Robert Stewart, David LoganOutlines preliminary results from a survey into retail securitymethods employed by retailers in central Dundee, and forms part ofongoing research into retail crime in this city…
1563
Why Tesco′s new composite distribution needed annual hours
John McMeekinExplains how the system of labour restructuring known as“annual hours” helped Tesco′s new composite distribution. Itsolved the problem of matching the manning levels to the…
2123
ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers