International Journal of Retail & Distribution Management: Volume 30 Issue 11

Retailers as creatures and creators of the social order

Stanley C. Hollander

Asserts that the goods which retailers sell and the way in which they sell them impact significantly on the cultural fabric and pattern of civil life. Provides perspectives from…

Learning from experience: five challenges for retailers

Christopher Knee

Starting from the experience of department stores, this paper examines five challenges for retailing in the future. These are retail branding, people, growth…

Charting the multi‐channel future: retail choices and constraints

Jonathan Reynolds

Whilst the events of 2000 and 2001 would appear to have reduced significantly the attractiveness of e‐commerce as a viable source of revenue growth for retailers, writing off…

Rationalising retail employment: a view from the outside looking in

Adelina Broadbridge

Adoption of a cost cutting or quantitative approach to labour scheduling in companies espousing an enhanced customer service is examined. Using empirical evidence from the labour…

The strategic resource management (SRM) model revisited

Lawrence J. Ring, Douglas J. Tigert, Ray R. Serpkenci

Revisits the strategic resource management (SRM) model, a framework that was developed 20 years ago as a managerial tool for performance measurement and integrated decision making…

Lessons learned from the world’s best retailers

Stephen J. Arnold

The world’s best retailers – Ahold, Benetton, Carrefour, Home Depot, IKEA and Wal‐Mart – reflect several common characteristics: inspirational leadership, a motivational…

The environment and its impact on the supply chain

Lawrence Christensen

Looks at how Safeway plc is helping the environment through its supply chain. Does this by using recyclable packing on its products, examining route and method of transport to…