Table of contents
Student satisfaction or happiness?: A preliminary rethink of what is important in the student experience
Aftab Dean, Paul GibbsThis paper aims to investigate the purpose of the complex open system of higher education and to explore this transformative experience as personal flourishing, where students…
Benchmarking for the effective use of student evaluation data
John Smithson, Melanie Birks, Glenn Harrison, Chenicheri Sid Nair, Marnie HitchinsThe purpose of this paper is to examine current approaches to interpretation of student evaluation data and present an innovative approach to developing benchmark targets for the…
A framework for Six Sigma project selection in higher educational institutions, using a weighted scorecard approach
Monica C. Holmes, Lawrence O. Jenicke, Jessica L. HempelThis paper discusses the importance of the Six Sigma selection process, describes a Six Sigma project in a higher educational institution and presents a weighted scorecard…
A framework for measuring student and staff satisfaction with university campus facilities
Sami Kärnä, Päivi JulinThe purpose of the study is to evaluate and discuss the extent of the satisfaction as perceived by the students and staff towards university facilities and services in two…
Consumer attitude towards service failure and recovery in higher education
Hardeep Chahal, Pinkey DeviThis paper aims to explore consumer attitude towards service failure and recovery in the higher education in general and with respect to teaching, examination, library, computer…
Dimensions driving business student satisfaction in higher education
Mazirah Yusoff, Fraser McLeay, Helen Woodruffe-BurtonThis study aims to identify the dimensions of business student satisfaction in the Malaysian private higher educational environment and evaluate the influence that demographic…
ISSN:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova