Benchmarking for Quality Management & Technology: Volume 2 Issue 4
Table of contents
Manufacturing best practices: observations from study tours to Japan, South Korea, Singapore and Taiwan
Amrik S. Sohal, Mark RitterDiscusses the best practices adopted by some of the leadingmanufacturers in four Asian countries – Japan, South Korea,Singapore and Taiwan. Data were gathered from visits to 22…
Researching strategy formulation and implementation in dynamic environments
Rainer Feurer, Kazem ChaharbaghiAddresses the need of organizations for an integrated understandingof strategy formulation and implementation, especially those whichconfront highly dynamic and uncertain…
How stressful is the automated shopfloor?
Corinne M. KaruppanThe introduction of technology on the shop‐floor has often beendepicted as a stressful experience for workers. Adopts aquasi‐experimental approach to determine whether the…
The role of competitive benchmarking in small‐ to medium‐sized enterprises
Elaine MonkhouseExamines the penetration of the small‐ to medium‐sized enterprise(SME) sector by the rapidly growing practice of benchmarking, hithertomore usually employed by large companies…
The interplay between quality improvement principles and the employee communication process
Troutt, Jesus A. Ponce de Leo, D.N. BatemanThe employee communication (EC) process plays a potentiallyimportant role in any quality improvement principles (QIP) programme.Addresses the need to apply QIP to the EC process…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02621719510097334. When citing the…