Table of contents
Are there LIMITS to total quality management?
Arthur M SchneidermanMany problems associated with quality programmes result from increased process complexity. Mapping the correlation between the complexity of a process and the organizational level…
MORRISON'S 18‐HOLE SCORECARD
Morrison Construction's innovative business scorecard uses a golf course analogy to transmit best practice and measurement throughout the business. Its goal is not just to break…
What makes BT a role model
BT is the largest organization to be recognized as a prize winner in the European Quality awards. While the global telecommunications provider's achievement reflects strong…
BERLIN'S SUPERMODEL
Philipp RadtkeThe Technical University Berlin has developed an application model that builds on the strengths of the European model for business excellence by adding practical steps for its…
The competitiveness of nations
The rankings in the latest edition of the annual World Competitiveness Yearbook are a resounding confirmation of the post‐communist hegemony. While the US is way out ahead of its…
THE GLOBAL SNAPSHOT
Behind a runaway performance from the US, countries are jostling on a levelling playing field, according to an executive summary of the latest World Competitiveness Yearbook by…
Passenger upgrades
Airline passengers are one of the most heavily surveyed groups on the planet, yet what they say they want and what they are offered are frequently air miles apart. The market is…
How Continental bought itself time
A staff incentive scheme linked to measures of service punctuality was the key to Continental Airlines' recovery from a disastrous attempt to launch a budget service.
MEASURES OF BEST PRACTICES
Chris AshtonAs change compels businesses to reconsider corporate performance, whether in the strategic, process, people or systems dimensions of organizational outputs, measurement of the…
Aligning people with PROCESSES
Barrie Dale, Graham Godfrey, Adrian Wilkinson, Mick MarchingtonFor companies striving towards total quality management and continuous improvement it is important to be sure that employees are receiving the right messages. A new non‐scoring…
DATA THE STAGE MANAGEMENT 0F DATA
Richard CapperModern project methodologies ensure an ever‐increasing supply of data is available to inform business strategy. However, too many companies negate the benefits through poor…
EXPLOITING the ADVANTAGE of EQUALITY
Ade AjadiA framework based on the business excellence model with specific reference to equal opportunities is demonstrating how organizations can improve their staff, customer and…
WHICH SOFTWARE?
Adrian BurrSoftware can be a tremendous aid to companies in complying with quality standards, but it can be a daunting task to select the most appropriate solution. Correct selection should…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma