Table of contents
Strategic ambitions as drivers of improvement at DaimlerChrysler
Bart A.G. Bossink, Jan‐Nico BlauwStrategic ambitions can function as drivers of improvement in organizations. Continuous improvement is driven by strategic ambitions to: design quality into the structure of the…
Physical communication : An organizational asset
Jackie L. HartmanA strategic communication system is the vehicle for creating, managing and disseminating an organization’s excellence in design, process, and human capital. We propose that…
Key ingredients for the effective implementation of Six Sigma program
Jiju Antony, Ricardo BanuelasSix Sigma is a business strategy and a systematic methodology, use of which leads to breakthrough in profitability through quantum gains in product/service quality, customer…
European quality challenges for the new millennium
B.G. DaleThis paper explores the quality challenges which need to be addressed through further research by the European academic research community in the twenty‐first century. They are…
Analytic hierarchy process (AHP): A defective tool when used improperly
Eddie W.L. Cheng, Heng Li, Danny C.K. HoProvides evidence showing that although analytic hierarchy process (AHP) is effective to use for management decision making, it can be defective if used improperly. AHP becomes…
Managing in the @ age: Banking service quality and strategic positioning
Mosad ZineldinBanking has traditionally operated in a relatively stable environment for decades. However, today the industry is facing dramatically aggressive competition in a new deregulated…
The impact of TQM on financial performance
Jonas Hansson, Henrik ErikssonThe question of whether an adoption of total quality management (TQM) improves the financial performance has been discussed for several years. Various studies have been conducted…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma