Benchmarking: An International Journal: Volume 10 Issue 4

Editorial: Benchmarking: information and communication technologies

Sarmad Alshawi, Zahir Irani, Lynne Baldwin

Introduces the special issue. Focuses first on concepts of knowledge in knowledge management before discussing the importance and role of knowledge in learning and the learning…

IT projects: evaluation, outcomes and impediments

Themin Suwardy, Janek Ratnatunga, Amrik S. Sohal, Geoffrey Speight

Aims to identify the motivational factors for investing in information technology (IT), the impediments to IT investments and the outcomes of the planning and implementation of IT…

Evaluating application service providers

Yamaya Ekanayaka, Wendy L. Currie, Philip Seltsikas

Discusses the application service provider (ASP) model, which is emerging as a new form of application outsourcing. At present, the ASP marketplace is largely vendor driven with…

Assessing the impact of components on future military command systems

A. Ben‐Dyke, M. Cusack, P. Hoare, M. Lycett, R.J. Paul

The future battlespace will consist of sensors, decision‐makers and weapons systems interoperating within a framework of command systems. These command systems should be adaptable…

Case analyses of the “3 Rs” of information technology benefit management: Realise, retrofit and review

Dieter Fink

Investments in information technology (IT) are large and growing and require management attention. This study investigated processes associated with IT benefit management (ITBM…

Towards meaningful benchmarking of software development team productivity

Andrew Flitman

Software development projects are known for inaccuracies associated with elapsed time and total cost estimates. Attempts have previously been made to provide tools to facilitate…

Benchmarking the process of “interpretative” research in information systems

J.P. Kawalek, N. Jayaratna

There has been growing interest in the use of a variety of interpretative approaches to researching in the field of information systems. This type of research typically applies…

Benchmarking information technology investment and benefits extraction

Sarmad Alshawi, Zahir Irani, Lynne Baldwin

Despite the fact that many companies are increasing their expenditure on information technology (IT) to obtain or even sustain a competitive advantage in their respective…

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