Table of contents
Measuring and benchmarking intellectual capital
Bernard MarrThe importance of intellectual capital (IC), as a prime value driver in today's knowledge‐based economy, is undisputed. Benchmarking is seen as a tool for identifying…
Benchmarking intangible assets: enhancing teamwork performance using self‐assessment
Pavel Castka, Christopher J. Bamber, John M. SharpThis paper discusses self‐assessment and benchmarking of intangible assets in teamwork development. First examines key approaches to team‐performance measurement and present a…
Organization and technology in knowledge transfer
V. Albino, A.C. Garavelli, M. GorgoglioneKnowledge transfer is recognized as a fundamental issue for organizations. This research aims at investigating the knowledge transfer process, and finding out the most efficient…
Benchmarking the role‐modification process for successful knowledge transfer
Samuel H.N. Leung, Joseph W.K. Chan, W.B. LeeThe ultimate objective of knowledge management is to effectively maintain and transfer the necessary knowledge to the operation's staff. The conventional knowledge‐management…
Innovation or imitation?: Benchmarking: a knowledge‐management process to innovate services
Silvia Massa, Stefania TestaTraditionally, benchmarking has been described as a practice that promotes imitation. However, according to a more recent approach, this paper suggests that benchmarking, looking…
Benchmarking and learning organizations: ranking methods to identify “best in class”
Domenico LaiseThe benchmarking analysis of organizational learning capability considers a set of criteria: clarity of purposes and mission, leadership commitment and empowerment…
ISSN:
1463-5771Renamed from:
Benchmarking for Quality Management & TechnologyOnline date, start – end:
1999Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof. Angappa Gunasekaran