Benchmarking: An International Journal: Volume 17 Issue 5

Benchmarking the service quality of ocean container carriers using AHP

Vanumamalai Kannan

The purpose of this paper is to offer a framework based on analytic hierarchy process to ocean container carriers operating in India, with a view to assist them in benchmarking…

Establishing influence of design process performance on end‐project goals in construction using process‐based model

Tatsiana Haponava, Saad Al‐Jibouri

Design process is a focal point in any construction process. It is within this process that the product to be built is defined, shaped and specified. To be able to control the…

Performance measurement of power plants in the existence of weight restrictions via slacks‐based model

Reza Farzipoor Saen

The purpose of this paper is to suggest a model for evaluating the best power plants in the presence of weight restrictions.

Benchmarking performance measures for extended enterprise in China

Ivan K.W. Lai

The paper aims to develop and examine benchmarking performance measures for the extended enterprise (EE).

Benchmarking trust signals in supply chain alliances: moving toward a robust measure of trust

Stephen L. Jones, Stanley E. Fawcett, Amydee M. Fawcett, Cynthia Wallin

Trust is a vital ingredient in modern supply chain (SC) alliances. Yet, most measures of trust are rather simplistic. This paper aims to review the trust literature to identify…

An empirical study of total quality management in engineering educational institutions of India: Perspective of management

Begum Sayeda, Chandrasekharan Rajendran, Prakash Sai Lokachari

The purpose of this paper is to explore the adoption of quality management practices in engineering educational institutions (EEIs) in India from management's perspective.