Benchmarking: An International Journal: Volume 27 Issue 6

Identification and analysis of enablers of SCM by using MCDM approach

Vivek Agrawal, Rajendra P. Mohanty, Anand Mohan Agrawal

The purpose of this paper is to differentiate the empowering influences of critical enablers of supply chain management (SCM) along with their interrelationships. These empowering…

Relational governance in supply chain: a systematic literature review

Franciele Bonatto, Luis Mauricio Martins de Resende, Joseane Pontes

The goal of this research is to establish which contextual factors influence the selection of relational governance instruments in supply chains (SCs) and how these factors impact…

Mediating effect of strategy on competitive pressure, stakeholder pressure and strategic performance management (SPM): evidence from HEIs in Indonesia

Noorlailie Soewarno, Bambang Tjahjadi

This study aims to explore the mediating role of strategy. First, we examine whether strategy mediates the relationship between competitive pressure and SPM. Second, we examine…

A systematic literature review of closed-loop supply chains

Syed Asif Raza

This study research contributes in fulfilling the gap by carrying out a systematic literature review (SLR) of contemporary research studies in closed-loop supply chain (CLSC). To…

Corporate social responsibility and corporate citizenship in sustainable supply chain: a structured literature review

Mohammadreza Akbari, Robert McClelland

The purpose of this research is to provide a systematic insight into corporate social responsibility (CSR) and corporate citizenship (CC) in supply chain development, by analyzing…

Management accounting systems: an organizational competitive performance perspective

Elsa Pedroso, Carlos F. Gomes, Mahmoud M. Yasin

The purpose of this paper is to explore the impact of the characteristics and roles of management accounting systems (MAS) on today’s business organizations and their management…

The effect of investment in green technology in a two echelon supply chain under strict carbon-cap policy

Arindam Ghosh, S P Sarmah, Radhey Krishna Kanauzia

Strict carbon-cap policy is one of the basic policies proposed by the regulatory bodies to reduce the anthropogenic greenhouse gas emission. The purpose of this paper is to…

Health care service quality: a journey so far

Raghav Upadhyai, Neha Upadhyai, Arvind Kumar Jain, Hiranmoy Roy, Vimal Pant

Health care service is a widely researched area. Several established models and instruments measuring health care service quality (HCSQ) are available in the published academic…

Supply chain resilience: a benchmarking model for vulnerability and capability assessment in the automotive industry

Mohamad Amin Kaviani, Madjid Tavana, Fatemeh Kowsari, Roghayeh Rezapour

The purpose of this study is to evaluate two supply chain resilience key elements of vulnerability and capability in the automotive industry.

Examining the relationship between e-service recovery quality and e-service recovery satisfaction moderated by perceived justice in the banking context

Sonia Mathew, Ajay Jose, Rejikumar G, Dony Peter Chacko

The study focuses on the core issue faced by bankers on how to retain existing customers who have encountered an e-service failure and who are skeptical about the justice received…