Benchmarking: An International Journal: Volume 30 Issue 5

Predicting supply chain risks through big data analytics: role of risk alert tool in mitigating business disruption

Minseok Park, Nitya Prasad Singh

As organizations globalize, they are facing twin challenges of (1) how to develop actionable intelligence from the vast amount of data flowing into their organization and (2) how…

Mediating role of pro-environmental behavior in environmentally specific transformational leadership and subjective well-being

Monika Soni

Based on self-determination theory, the paper investigates the link between environmentally specific transformational leadership (ETFL) and subjective well-being (SWB) of…

Scenarios for optimizing timing for new product exits: a trifecta of models' predictive performances

Priyanka Sharma, J. David Lichtenthal

The purpose of the study is applying and comparing models that predict optimal time for new product exit based on its demand pattern and survivability. This is to decide whether…

Total quality management in Peruvian goods companies during the COVID-19 pandemic

Jorge Benny Benzaquen, Juan Pedro Narro

The aim of this research is to empirically assess the nine dimensions of the Total Quality Management (TQM) model, which have been categorized into four blocks: the top management…

A framework for implementing a Supplier Kanban System through an action research methodology

Mohamad Ghozali Hassan, Muslim Diekola Akanmu, Pirabarkaran Ponniah, Kamal Imran Mohd Sharif, H.M. Belal, Adilah Othman

The aim of this study is to develop a framework for the implementation of a Supplier Kanban System.

A comprehensive examination of psychological capital research using bibliometric, TCCM and content analysis

Meghna Goswami, Anil Kumar Goswami

In today's dynamic business environment and crisis and pandemic like situations, psychological capital has become very significant for sustainable competitive advantage. Due to…

Determinants of mobile apps adoption by retail investors for online trading in emerging financial markets

Parvathy S. Nair, Atul Shiva, Nikhil Yadav, Priyanka Tandon

The purpose of this study is to investigate the influence of mobile applications on investment decisions by retail investors in stocks and mutual funds. This study focuses on how…

An application of quality function deployment and SERVQUAL approaches to enhance the service quality in radiology centres

Shakiba Sadat Gavahi, Seyed Mohammad Hassan Hosseini, Arash Moheimani

Meeting the patients' requirements as customers of the health care sector is crucially important as a social responsibility. According to the resource constraints, only an…

Exploring the synergy between R&D and advertising and firm performance: a neural network approach

He-Boong Kwon, Jooh Lee, Laee Choi

This paper explores the nonlinear interactions of research and development (R&D) and advertising and their synergistic effect on firm performance using Tobin's Q. This study also…

Leadership behavior and innovation performance in the UAE's telecom and ICT industries

Maqsood Ahmad Sandhu, Ali Al Naqbi

This study aimed to determine the indirect effects of transformational leadership and transactional leadership on innovation performance through the serial mediation of climate…

A formative measurement model and development of quality of work-life scale based on two-factor theory: evidence from Indian private industries

Radha Yadav

This study examines the quality of work-life (QoWL) as a formative construct and validates the scale in an Indian context. Taking a cue from the two-factor (Herzberg) theory, the…

Demystifying the role of absorptive capacity in achieving innovation-based performance: model development and empirical validation

Sunali Bindra, Deepika Sharma, Hari Govind Mishra, Rohit Bhardwaj

The purpose of this study is to explicate the relationship between knowledge-based dynamic capacities (KBDC) and innovation-based performance (INPF) in information technology (IT…