Benchmarking: An International Journal: Volume 30 Issue 6

Guest editorial: MSME's resilience and performance: COVID-19 perspective

Mathiyazhagan Kaliyan, Vernika Agarwal, Ramesh Anbanandam

Assessing the impact of a COVID-19 pandemic on supply chain transformation: an exploratory analysis

Hokey Min

This paper aims to examine how significantly the COVID-19 pandemic affects supply chain operations and how the firms have reacted to the COVID-19-induced supply chain crisis. In…

A sustainable economic revival plan for post-COVID-19 using machine learning approach – a case study in developing economy context

Neeraj Bhanot, Jaya Ahuja, Humaid Imran Kidwai, Ankit Nayan, Rajbir S. Bhatti

The impact of COVID-19 has caused a recession in economies all over the world. In this context, the current study aims to analyze the prevailing economic scenario using a machine…

A conceptual framework for identifying sustainable business practices of small and medium enterprises

Purnima Rao, Shubhangi Verma, Akshat Aditya Rao, Rajni Joshi

The purpose of the current paper is to identify the factors responsible for achieving business sustainability. This paper further attempts to develop a conceptual framework that…

Mitigation themes in supply chain research during the COVID-19 pandemic: a systematic literature review

Sufian Qrunfleh, Shiri Vivek, Russ Merz, Deepak Mathivathanan

The purpose of this paper is to understand the themes and direction of supply chain mitigation and resilience research during the COVID-19 pandemic by conducting a systematic…

Adoption of ICTs as an emergent business strategy during and following COVID-19 crisis: evidence from Indian MSMEs

Vimal Kumar, Pratima Verma, Ankesh Mittal, Juan Alfredo Tuesta Panduro, Sumanjeet Singh, Minakshi Paliwal, Nagendra Kumar Sharma

This study aims to identify how ICT appeared as an emergent business strategy and to investigate the impact of ICT adoption factors on the perceived benefits of micro, small and…

Exploring “what,” “why” and “how” of resilience in MSME sector: a m-TISM approach

Rahul Sindhwani, Nitasha Hasteer, Abhishek Behl, Akul Varshney, Adityanesh Sharma

This will not be an overstatement to state that the micro, small and medium enterprise (MSME) industry is crucial and the vital driver of the world economy. It covers different…

Restarting MSMEs and start-ups post COVID-19: a grounded theory approach to identify success factors to tackle changed business landscape

Deepkumar Varma, Pankaj Dutta

Small businesses and start-ups have started to reopen post coronavirus disease 2019 (COVID-19) lockdowns but are facing numerous challenges mainly due to changed customer…

Analysis of factors impacting firm performance of MSMEs: lessons learnt from COVID-19

Manish Mohan Baral, Subhodeep Mukherjee, Ramji Nagariya, Bharat Singh Patel, Anchal Pathak, Venkataiah Chittipaka

The micro, small and medium scale enterprises (MSMEs) faced various challenges in the ongoing COVID-19 pandemic, making it challenging to remain competitive and survive in the…

Analyzing organizational barriers towards building postpandemic supply chain resilience in Indian MSMEs: a grey-DEMATEL approach

Tuhin Banerjee, Ashish Trivedi, Gunjan Mohan Sharma, Moaz Gharib, S. Shahul Hameed

This study aims to identify the barriers to building supply chain resilience and assess the contextual relationship between them in the Indian micro, small and medium enterprise…

Prioritization of factors and selection of best business practice from bio-medical waste generated using best–worst method

Jogendra Jangre, Abdul Zubar Hameed, Medha Srivastava, Kanika Prasad, Dharmendra Patel

Hospital activities restore health and save lives; yet they produce infectious waste that might harm people and the environment if not handled carefully. The sudden increase in…

Enablers of post-COVID-19 customer demand resilience: evidence for fast-fashion MSMEs

Naila Fares, Jaime Lloret, Vikas Kumar, Guilherme F. Frederico, Anil Kumar, Jose Arturo Garza-Reyes

This study aims to analyse the resilience of customer demand management post-coronavirus disease 2019, using fast fashion as an example. The paper provides insights for potential…

Analysis of critical barriers in the sustainable supply chain of MSMEs: a case of Makhana (Foxnut) industry

Abhishek Kashyap, Om Ji Shukla

Sustainability is a very important factor to be considered in the supply chain (SC) of any industry. Agricultural industry needs to be addressed even more importantly with the…

Managing resilience of micro, small and medium enterprises (MSMEs) during COVID-19: analysis of barriers

Anchal Gupta, Rajesh Kumar Singh

Micro, small and medium enterprises (MSMEs) are facing major difficulties with working capital, need of digitalisation and lack of skilled workforce during this crisis situation…

Modelling the resilience of start-ups during COVID-19 pandemic

Aswathy Sreenivasan, M. Suresh, Juan Alfredo Tuesta Panduro

Resilience, the ability of start-ups to deal with anticipated instabilities and probable disruptions, is becoming an important success element during coronavirus disease 2019…

Enhancing the performance of Indian micro, small and medium enterprises by implementing supply chain finance: challenges emerging from COVID-19 pandemic

P.S. Biswa Bhusan Sahoo, Vikas Thakur

The already scarce financial resources coupled with the current COVID-19 pandemic have created the worst scenario for Indian micro, small and medium enterprises (MSMEs). The…

The impact of green supply chain management practices on environmental performance during COVID-19 period: the case of discretionary companies in the G-20 countries

Rim El Khoury, Nohade Nasrallah, Osama F. Atayah, Mohamed Mahjoub Dhiaf, Guilherme F. Frederico

This study investigates the impact of green supply chain management (GSCM) practices on environmental performance in firms operating in the discretionary sector in the G20…

Can MSMEs in tourism survive the COVID-19 storm? A MSME view of their stakeholders

Lijo John

This paper explores the challenges faced by the micro, small and medium enterprises (MSMEs) in the tourism industry in building capabilities toward being resilient in the wake of…

A hybrid framework to model resilience in the generic medicine supply chain of MSMEs

Shweta Shweta, Dinesh Kumar, Dheeraj Chandra

One of the most important components of healthcare is the timely delivery of pharmaceutical products, such as life-saving medicines. However, disruptions like COVID-19 bring new…