Asian Journal on Quality: Volume 10 Issue 2

A Framework for Systematic Management of Operational Risks

Hasan Akpolat, Thitima Pitinanondha

This paper presents a theoretical research framework that was used to analyse operational risk management (ORM) system practices in Australia. It provides a new perspective on how…

Models for Scheduling Individual Jet Aircraft

Hongsuk Yang

This paper considers the short term fleet scheduling problem as described by Keskinocak and Tayur (1998). Fleet scheduling may directly affect the service quality of fractional…

Research on the Throughput Impact of the Strategic Stabilizing Capacity Constraint Resources by Prolonging Planning Period

Horng‐Huei Wu, Ching‐Piao Chen, Chih‐Hung Tsai, Kuo‐Wei Huang

The issue of capacity constraint resources (CCR) or bottlenecks wandering in product mix decision by applying Theory of Constraints (TOC) management philosophy has been mentioned…

Factors Affecting on the Performance of Overseas R&D

Jungeun Cho, Donghee Kim, Soo W. Kim, Jungsuk Oh

Many companies are trying to acquire innovative technologies and relevant knowledge by sending R&D work overseas. Although recent research has been focusing on the aspects that…

Exploring Culture Dimensions and Enablers in Quality Management Practices: Some Findings

Kit Fai Pun, Surujdaye Jaggernath‐Furlonge

Although many adherents openly praise the importance of quality management practices (QMP) in organisations, others have identified significant costs and implementation obstacles…

Analysis about Korean Enterprise through China Excellence Performance Model and Comparison with China Enterprise

Sangbok Ree, Yizhong Ma

Industry competition environment is not being meaning of internal and external distinction. This may be phenomenon of globalization progress. In this time, we wish to examine…

Development of a Quality Measure for the Child Care Service in Regional Level

Song, Seung‐Min

This paper is to develop a quality measure to evaluate the quality level of child care service in the regional level. By utilizing the biannual intensive child care statistical…

An Integration of Kano’s Model and Exit‐Voice Theory: A Case Study

Yu‐Cheng Lee, Hsiu‐Yuan Hu, Tieh‐Min Yen, Chih‐Hung Tsai

The purpose of this study was to examine overall customer satisfaction associated with medical service quality in Taiwan by integrated Kano’s model and customer satisfaction index…