International Journal of Productivity and Performance Management: Volume 55 Issue 7
Table of contents
Strategic performance measurement and the use of capital subsidies
Dimitris Tzelepis, Dimitris SkurasThis paper seeks to show that capital subsidies are used as instruments of long‐term corporate strategy. Previous research indicates that capital subsidies do not improve firm…
Exploring soft versus hard factors for TQM implementation in small and medium‐sized enterprises
W.G. Lewis, K.F. Pun, T.R.M. LallaThis paper aims to rank the emphasis placed on critical factors and quality management principles that determine the success of total quality management (TQM) as it applies to…
Interaction fluency: a customer performance measure of multichannel service
Harold Cassab, Douglas L. MacLachlanThe paper seeks to show an empirical test of customer‐based measures of Interaction Fluency developed by the authors to contribute to the assessment of customer service…
Do women in top management affect firm performance?A panel study of 2,500 Danish firms
Nina Smith, Valdemar Smith, Mette VernerThis paper aims to examine the relationship between management diversity and firm performance in the case of women in top executive jobs and on boards of directors. Corporate…
Green productivity indexing: A practical step towards integrating environmental protection into corporate performance
N. Mohan Das Gandhi, V. Selladurai, P. SanthiThe purpose of the paper is to illustrate an approach for developing a framework of indicators for integrating environmental protection into corporate performance. This paper also…
ISSN:
1741-0401Renamed from:
Work StudyOnline date, start – end:
2004Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Luisa Huatuco
- Dr Nicky Shaw