International Journal of Productivity and Performance Management: Volume 58 Issue 5

Customer performance measurement in facilities management: A strategic approach

A lack of effective and accessible customer performance measurement research is evident within the facilities management (FM) industry. The purpose of this paper is to enhance the…

Promoting performance and the quality of working life simultaneously

The purpose of this paper is to answer the question: how can organizations be developed in such a way that it improves simultaneously performance and the quality of working life…

How much does performance matter in strategic decision making?

The purpose of this paper is to explore the influence of two aspects of firm performance: financial and business performance and organizational effectiveness, on three dimensions…

Bootstrap methods for analyzing time studies and input data for simulations

The purpose of this paper is to present bootstrapping as an alternative statistical methodology to analyze time studies and input data for discrete‐event simulations…

Educating the supply chain logistics for humanitarian efforts in Africa: a case study

There are gaps in the countries of Africa between basic universal health care and what is provided. Educating those who are trying to help is important to bring about change…

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