Transforming Government: People, Process and Policy: Volume 17 Issue 4

Government response and compliance behaviours: evidence from COVID-19 pandemic

Le Thanh Tung, Pham Tien Thanh

While the COVID-19 pandemic wreaked havoc across the globe in 2020 and early 2021, Vietnam made some achievements in containing this virus. This study aims to focus on how…

Measuring the effects of electronic government services and corrupt practices on information exchange: a comparison of public and private hospitals

Utkarsh Shrivastava, Bernard Han, Mohammad Daneshvar Kakhki, J. Michael Tarn

Health Information Exchange (HIE) is essential for the efficient and cost-effective delivery of health-care services. The provider’s administrative structure and external…

Public trust and collaborative e-governance performance: a study on government institutions and services

Jitendra Kumar Pandey

This study aims to investigate the correlation between public trust and the performance of collaborative e-governance, with a particular emphasis on trust in government…

Bridging the gap: assessing disparities in e-Government service offerings and citizen demand

Zoi Patergiannaki, Yannis A. Pollalis

The purpose of this study is to explore the discrepancies between the services provided by municipalities through e-Government portals and the services sought by residents in the…

Comparative analysis of E-Government Development Index: a case study of South Asian countries

Muhammad Younus, Ulung Pribadi, Achmad Nurmandi, Imelda Zamjanah Rahmawati

This paper aims to check the E-Government Development Index (EGDI) of South Asian countries and then highlight the main challenges they are facing right now, which are causing…

Path analytic investigation of the intention to adopt open government data in Qatar (TAM revisited)

Rima Charbaji El-Kassem, Ali Al-Kubaisi

This study aims to examine the factors that influence end users’ intention to adopt open government data (OGD) portals, envisioning this relationship through a path causal model.

The new normal: governance, disruption and the post-truth era

Mark N. Wexler, Judy Oberlander

The purpose of this study is to examine the new normal within a continuum of three types of disruption, each of varying duration. References to the new normal draw attention to…

A systematic review of behavioral public policy research: origins, mechanisms and outcomes

Meisam Mozafar, Alireza Moini, Yaser Sobhanifard

This study aims to identify the origins, mechanisms and outcomes of applying behavioral insight in public policy research.

Internet use in small tourism in Italy: what will be the role of local government?

Fabrizio Gritta, Mario Calabrese

The digital revolution is causing profound transformations, characterised by the way companies and customers approach the market, helping to significantly transform the tourism…

Digital inclusion for all? A gender-disaggregated analysis of e-government service use in Indonesia

Kasmad Ariansyah, Ahmad Budi Setiawan, Darmanto , Daru Nupikso, Syarif Budhirianto, Dayat Hidayat, Alfin Hikmaturokhman

This study aims to investigate the factors that influence the use of e-government services among male and female samples, aiming at gaining a deeper understanding of how to…

Does citizens’ participation moderate the relationship between the built environment and their quality of life in Indian smart cities?

Ajitabh Dash

This study aims to investigate the influence of the built environment of smart cities on citizens’ quality of life in a developing country like India, focusing on the role of…

Metaverse revolution and the digital transformation: intersectional analysis of Industry 5.0

Ayushi Agarwal, Sreejith Alathur

This study aims to investigate metaverse elements affecting digital transformation and examine how the metaverses’ enabled digital transformation affects Industry 5.0.