International Journal of Health Care Quality Assurance: Volume 28 Issue 8
Addressing the issues of management and quality
Table of contents
Evaluating the impact of accreditation and external peer review
Melvin Kilsdonk, Sabine Siesling, Renee Otter, Wim van HartenAccreditation and external peer review play important roles in assessing and improving healthcare quality worldwide. Evidence on the impact on the quality of care remains…
Service quality of hospital outpatient departments: patients’ perspective
Ehsan ZareiAssessment of patient perceptions of health service quality as an important element in quality assessments has attracted much attention in recent years. The purpose of this paper…
Investigating the connections between health lean management and clinical risk management: Insights from a systematic literature review
Maria Crema, Chiara VerbanoThe purpose of this paper is to investigate connections and overlaps between health lean management (HLM) and clinical risk management (CRM) understanding whether and how these…
Comparing Choice and Partnership Approach assumptions to Child and Adolescent Mental Health Services in NHS Greater Glasgow and Clyde
Scott Wilson, Julie Metcalfe, Stephen McLeodThe purpose of this paper is to compare NHS Greater Glasgow and Clyde (NHSGGC) Child and Adolescent Mental Health Service (CAMHS) activity data over a one-year period to the…
Applying importance-performance analysis to patient safety culture
Yii-Ching Lee, Hsin-Hung Wu, Wan-Lin Hsieh, Shao-Jen Weng, Liang-Po Hsieh, Chih-Hsuan HuangThe Sexton et al.’s (2006) safety attitudes questionnaire (SAQ) has been widely used to assess staff’s attitudes towards patient safety in healthcare organizations. However, to…
Patient satisfaction constructs
Muhammad Sabbir Rahman, Aahad M Osmangani– The purpose of this paper is to examine the five-factor structure of patients’ satisfaction constructs toward private healthcare service providers.
Lean Six Sigma implementation and organizational culture
Susan KnappThe purpose of this paper is to examine the relationship between four organizational cultural types defined by the Competing Values Framework and three Lean Six Sigma…
Do clinical incidents, complaints and medicolegal claims overlap?
Paul Goldsmith, Jackie Moon, Paul Anderson, Steve Kirkup, Susan Williams, Margaret GrayError reporting by healthcare staff, patient-derived complaints and patient-derived medico-legal claims are three separate processes present in most healthcare systems. It is…
Early warning scores: unravelling detection and escalation
Gary B Smith, David R Prytherch, Paul Meredith, Paul E Schmidt– The purpose of this paper is to increase understanding of how patient deterioration is detected and how clinical care escalates when early warning score (EWS) systems are used.
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar