Prelims

Raji Ajwani-Ramchandani (BAIF Development Research Foundation, Pune, India)

The Role of Microfinance in Women’s Empowerment

ISBN: 978-1-78714-426-2, eISBN: 978-1-78714-425-5

Publication date: 4 October 2017

Citation

Ajwani-Ramchandani, R. (2017), "Prelims", The Role of Microfinance in Women’s Empowerment, Emerald Publishing Limited, Leeds, pp. i-xxix. https://doi.org/10.1108/978-1-78714-425-520171012

Publisher

:

Emerald Publishing Limited

Copyright © 2017 Emerald Publishing Limited


Half Title Page

The Role of Microfinance in Women’s Empowerment

A Comparative Study of Rural & Urban Groups in India

Endorsements

While much has been written about the promise of Microfinance as a tool for poverty alleviation and the empowerment of women, Raji Ajwani’s book makes important new contributions to the field.  New insights into theoretical understanding and policy lessons are derived from her extensive analysis of two models of Microfinance in rural and urban India.  Extending beyond a narrow focus on income generation, the book presents new evidence on the multiple dimensions of women’s well-being for those who participate in Microfinance projects, their families, and communities.  I therefore commend this book to anyone with an interest in gender and development issues, not only in India but anywhere where Microfinance models need to be better designed and implemented

Dr Andrew Bradly, Senior Lecturer & Deputy Director (Education), Research School of Management, Australian National University

This major work of scholarship compares two alternative models of microfinance in developing countries. Combining statistical and ethnographic evidence, it provides important new insights into the obstacles to the empowerment of women and their participation in work. It is essential reading for all researchers in microfinance and women’s empowerment.

Dr Mark C. Casson, Professor of Economics, Director of the Centre for Institutional Performance, University of Reading, UK (see https://en.wikipedia.org/wiki/Mark_Casson and http://www.henley.ac.uk/web/files/economics/markcasson.pdf)

First, you draw insightful lessons from a specially mounted field research into two successful models of microfinance. Parallelly, you study some well-known theories on gender and empowerment to appreciate their nuances and limitations. Then you finely blend these two pieces to produce a new theoretical model. That is Raji’s book for you! I have no doubt that the book is a valuable addition to the writings in the domain of ‘pathways out of poverty’, and will contribute immensely towards formulating effective policies and products for inclusive development

S. Sivakumar, Architect of ITC e-Choupal, CEO ITC Agribusiness Division ITC Ltd, India (see http://www.itcportal.com/about-itc/leadership/corporate-management-committee.aspx)

Title Page

The Role of Microfinance in Women’s Empowerment

A Comparative Study of Rural & Urban Groups in India

By

Raji Ajwani-Ramchandani

BAIF Development Research Foundation, Pune, India

United Kingdom – North America – Japan – India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2017

Copyright © 2017 Emerald Publishing Limited

Reprints and permissions service

Contact:

No part of this book may be reproduced, stored in a retrieval system, transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without either the prior written permission of the publisher or a licence permitting restricted copying issued in the UK by The Copyright Licensing Agency and in the USA by The Copyright Clearance Center. Any opinions expressed in the chapters are those of the authors. Whilst Emerald makes every effort to ensure the quality and accuracy of its content, Emerald makes no representation implied or otherwise, as to the chapters’ suitability and application and disclaims any warranties, express or implied, to their use.

British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-78714-426-2 (Print)

ISBN: 978-1-78714-425-5 (Online)

ISBN: 978-1-78714-928-1 (Epub)

List of Figures

Chapter 1
Figure 1.1 Empowerment: Select Components and Relationships. 2
Chapter 2
Figure 2.1 Flowchart for the Review of Literature. 17
Chapter 3
Figure 3.1 Theoretical Representation: Life Cycle of a Poor Woman/Microfinance Beneficiary. 29
Figure 3.2 Entitlement-Breakdown Position – Empowerment. 34
Figure 3.3 Stages: Moving towards the Goal of Empowerment. 35
Figure 3.4 Theoretical Framework for Empowerment. 39
Figure 3.5 Towards Empowerment – Conceptualised by the Author Based on Sen (1987). 40
Figure 3.6 Positive Effect of CBMFIs in Improving the Breakdown Position of Members. 42
Chapter 4
Figure 4.1 Elements of Financial Inclusion. 51
Chapter 5
Figure 5.1 Evolution of Microfinance in India. 70
Chapter 6
Figure 6.1 Keeping the Member Centre Stage 82
Figure 6.2 Sex Ratio in Maharashtra vis-á-vis India. 85
Figure 6.3 Mixed Methods: An Important Aid for Data Triangulation. 91
Figure 6.4 Data Triangulation Approach. 92
Figure 6.5 Design Map of the Study. 94
Figure 6.6 Timeline of the Research. 96
Chapter 7
Figure 7.1 Annapurna Parivar: Organization Structure and Institutions. 105
Figure 7.2 Details of Day-Care Centres (Number of Centres and Their Charges)
Figure 7.3 Number of Children Benefited by Day-Care Centres. 108
Figure 7.4 The SHG Federation Model. 116
Chapter 8
Figure 8.1 Process Followed during the Study. 126
Figure 8.2 Changes in Income and Saving. 152
Figure 8.3 Increase in Saving after SHG. 152
Figure 8.4 Changes in Saving Pattern after SHG. 153
Figure 8.5 Changes in the Ability to Contribute after SHG. 155
Figure 8.6 Member’s Ability to Access/Service Credit (in Her Own Name) 156
Figure 8.7 Ability to Repay Household Loans with Own Funds. 157
Figure 8.8 Participation in Deciding the Usage of Funds. 157
Figure 8.9 Changes in the Appreciation Received: Family/Friends 158
Figure 8.10 Changes in the Members’ Ability to Venture Out
Figure 8.11 Changes in the Ability to Speak Up and Express Views/Opinions 160
Figure 8.12 Changes in the Ability to Face Medical Emergencies. 162
Figure 8.13 Members Having Bank Accounts (%). 163
Figure 8.14 Changes in the Ability to Undertake Banking Transactions Independently. 163
Figure 8.15 Changes in Personal Grooming Pattern. 166
Figure 8.16 Changes in Awareness of Development Programmes. 167
Figure 8.17 Details about Aadhaar Card. 169
Chapter 9
Figure 9.1 Annapurna Pariwar: A Group of Five Organisations. 174
Figure 9.2 Changes in Awareness about Various Development Programmes. 199
Figure 9.3 Changes in the Personal Grooming Pattern. 200
Figure 9.4 Changes in the Independent Mobility. 201
Figure 9.5 Changes in Appreciation Level. 201
Figure 9.6 Changes in Saving Pattern of the JLG Members. 202
Figure 9.7 Ability of the Members to Borrow in Own Name. 204
Figure 9.8 Change in the Ability to Repay the Loans. 205
Figure 9.9 Ability to Participate in Deciding the Usage of Funds at the Household Level. 206
Figure 9.10 Changes in the Ability to Undertake Banking Transactions Independently. 207
Figure 9.11 Change in the Confidence Level to Face Medical Emergencies. 208
Chapter 10
Figure 10.1 Before Demonetization. 214
Figure 10.2 After Demonetization. 215
Chapter 11
Figure 11.1 SKS Microfinance’s Choppy IPO Graph. 237
Figure 11.2 Attaining and Sustaining the ‘Power Within’. 242
Figure 11.3 Prevailing Banking System: Transaction Flows. 263
Figure 11.4 Block Chain: Transaction Flow. 264

List of Tables

Chapter 1
Table 1.1 Characteristics of Effective Gender Development Policies. 9
Chapter 5
Table 5.1 Progress of Microfinance in India. 71
Table 5.2 Overall Progress of the SHG-BLP in India. 72
Table 5.3 Region-wise Share in Average Loan Outstanding (2015–2016). 74
Table 5.4 Region-wise Trend of JLGs in India (2012–2014). 77
Chapter 6
Table 6.1 Details of the Selected Village as per Government of India Census 2011. 89
Table 6.2 Details of Branches of Annapurna Parivar in Mumbai and Pune. 90
Table 6.3 Details of Selected Villages and Sample Households. 93
Chapter 7
Table 7.1 Annapurna Mahila Co-operative Credit Society Ltd. 109
Chapter 8
Table 8.1 Details on GMSS Outreach (Data as on April 2015). 128
Table 8.2 Details of the Loans and Advances Given by GMSS to Sister SHG Federations (in Indian Rupees: INR). 128
Table 8.3 Education Levels of the Respondents and Their Spouses. 130
Table 8.4 Number of Children (Rural). 131
Table 8.5 Details on Profile of the SHGs. 132
Table 8.6 Qualities of a Good Leader (Vetale Village). 135
Table 8.7 Size of Landholding in Vetale Village. 135
Table 8.8 Cultivation Pattern of Farmland (Vetale Village).
Table 8.9 Access to Toilets (Vetale Village). 137
Table 8.10 Characteristics of an Empowered Woman (Vetale Village). 138
Table 8.11 Role Model (Vetale Village). 140
Table 8.12 Challenges for SHGs (Vetale Village). 140
Table 8.13 SHGs – Feedback Rubric.142–147
Table 8.14 Loan Record Details of R17 (Age: 52 years). 148
Table 8.15 Loan Records of R27 (Age: 75 years). 149
Table 8.16 Records of R38 (Age: 39 years). 150
Table 8.17 Changes after Access to Microfinance (Rural). 151
Table 8.18 Details on Groups Being Run at Household Level. 168
Table 8.19 Details on Bhishi System of Savings.
Table 8.20 Other Assets Owned by the Sample Respondent. 170
Chapter 9
Table 9.1 Details of Annapurna’s Microfinance Portfolio – As on 31 March 2015. 175
Table 9.2 Details about Selected (Sample) Members and Their Household Assets. 178
Table 9.3 Details of the Dwellings: Urban (JLG) Members.
Table 9.4 Avenues of Saving (Urban-JLG). 180
Table 9.5 Credit Avenues Available to Members (Urban-JLG). 180
Table 9.6 Amount and Purpose of Taking a Loan from the JLG. 183
Table 9.7 Payer of Loan Instalments: In the Urban-JLG. 184
Table 9.8 JLG Members’ Views: Medical Coverage Plan. 186
Table 9.9 JLG Member Groups – Feedback Rubric. 188–195
Table 9.10 Hypothesis Test Results for the JLGs. 197–198

List of Boxes

Chapter 4
Box 4.1 Bank-Able or Not?. 49
Box 4.2 Saving for a ‘Rainy Day’. 62
Chapter 7
Box 7.1 Together as a Team. 111
Box 7.2 From Despair to Hope. 112
Box 7.3 All that Glitters…is Gold. 113
Box 7.4 Borrowing for a Better Future: Investing in the Girl Child’s Education. 114
Box 7.5 Mobilising the Power of Aggregation for Change. 118
Box 7.6 The Desire to Learn … 122
Chapter 8
Box 8.1 Illiterate or Innovative?. 133
Box 8.2 When the Group Leader Misleads the Members. 134
Box 8.3 An Opportunity Lost due to Lack of Market Linkages. 136
Box 8.4 Remaining within the Societal Norms. 139
Box 8.5 Wanted: Cottage Industry: Livelihood Opportunities. 141
Box 8.6 Saving: Every Little Drop Counts. 154
Box 8.7 Tarabai Bombale: Managing the Homefront – While the Son Serves on the Warfront. 155
Box 8.8 A Unique ‘Pyramid’ Goatery Livelihood Model: Story of Chandrakala Bombale. 161
Box 8.9 Black Beauty: The Buffalo that Brought in the Money!. 164
Chapter 9
Box 9.1 Poor or Not?. 176
Box 9.2 The Debt Trap. 181
Box 9.3 Funding Dreams through Education: Sudha Kamble’s Efforts to Educate Four Daughters. 183
Box 9.4 Empowered or Not? Staying in One-Sided Relationships – Keeping the Family Central. 185
Box 9.5 An Accident: Who Can Help It?. 187
Box 9.6 Demanding Her Rightful Space. 199
Box 9.7 Every Roti Counts… 203
Box 9.8 When a Major Train Accident Derailed Sangeeta’s Household. 208
Chapter 10
Box 10.1 Boomerang. 218
Box 10.2 A House of Cards – And How Demonetization Came to the Rescue. 219
Chapter 11
Box 11.1 Banking on … What?. 231

List of Maps

Chapter 6
Map 6.1 Location of the Study Area: Pune District, Maharashtra, India. 89
Chapter 8
Map 8.1 Location of Selected Study Blocks in Pune District. 127

List of Abbreviations

AID Agency for International Development AID
AIDIS All India Debt and Investments Survey
AIRCRC All India Rural Credit Review Committee
AMCCL Annapurna Mahila Credit Co-Operative
AMCCS Annapurna Mahila Co-Operative Credit Society
AMCCSL Annapurna Mahila Cooperative Credit Society Ltd
AMICS Annapurna Mahila Industrial Cooperative Society
AMMM Annapurna Mahila Mandal Mumbai
AMMP Annapurna Mahila Mandal Pune
AP Annapurna Pariwar
A-PAC Asia Pacific Region
APL Above Poverty Line
APVS Annapurna Pariwar Vikas Samvardhan
ARF Asset Reconstruction Fund
BCs Banking Correspondents
BOM Branch Office Manager
BOP Base of the Pyramid
BPL Below Poverty line
BRAC Bangladesh Rural Advancement Committee
BSBDAs Basic Savings Bank Deposit A/c
BURO Basic Unit for Resources and Opportunities
CBMFI Community Based Microfinance Organizations
CBWCMFIs Community based Women Centric Microfinance
CIDA Canadian International Development Agency
CMFIs Community based Microfinance Institutions
CRP Community Resource Person
CRR Cash Reserve Ratio
CSR Corporate Social Responsibility
CSD Centre for Self-help Development
DWCRA Development of Women and Children in Rural Areas)
FGDs Focus Group Discussions
FI Financial Institutions
FSDC Financial Stability and Development Council
FSF Family Security Fund
FWWB Friends of Women’s World Banking
GCC General Credit Card
GDP Gross Domestic Product
GII Gender Inequality Index
GKY Ganga Kalyan Yojana
GMSS Gramin Mahila Swayam Siddha Sangh
GP Gram Panchayat (Village Level Governing Body)
GSDP gross state domestic product
HMF Health Mutual Fund
ICT Information and Communication Technology
IFAD International Fund for Agricultural Development
ILO International Labour Organisation
IMF International Monetary Fund
INR Indian Rupee
IRDP Integrated Rural Development Programme
JLG Joint Liability Groups
JLGs Joint Liability Group.
JRY Jawhar Rozgar Yojna
KCCs Kisan Credit Card
KYC Know Your Customer
LDCs Less Developed Countries
LMF Life Mutual Fund
LSO Loans and Savings Officer
LWE Left Wing Extremist Affected Areas
MDGs Millennium Development Goals
MF Micro Finance
MFI Micro Finance Institution
MLP Markets and Livelihoods Programme
MNCH Maternal, newborn and child health services
MNEs Multinational Enterprises
MOSPI Ministry of Statistics and Programme Implementation
MRB Indian Market Research Bureau
MWS Million Wells Schemes
MYRADA Mysore Rehabilitation and Development Agency
NA Not Applicable
NABARD National Bank for Agriculture and Rural Development
NBFC Non Banking Finance Company
NCRB National Crime Record Bureau
NFA No Frills Account
NGOs Non-Government Organizations
NPA Non-Performing Asset’
NRDP National Rural Development Programme
NRI Non Resident Indians
NRLM National Rural Livelihood Mission
NSSO National Sample Survey Office,
OBC Other Backward Castes
OD Over Draft
PAB Practical Action Bangladesh
PACS Primary Agricultural Credit Societies
PSU Public Sector Banks
RBI Reserve Bank of India
RFA Revolving Fund Assistance
RFI Rural financial institutions
RLEGP Rural Landless Employment Guarantee Programme
SCB Scheduled Commercial Banks
SEDP Small Enterprise Development Project
SEED Small Economic Enterprise Development
SEWA Self Employed Women’s Association
SFDS Small Farmers Development Scheme
SFURTI Scheme of Fund for Regeneration of Traditional Industries
SGM Assistant General Manager
SGSY Swaranjayanti Gram Swarozgar Yojana
SHG Self Help Groups
SHG-BLP SHG-Bank Linkage Programme
SHPIs Self Help Promoting Institutions
SIDBI Small Industries Development Bank of India
SITRA Supply of Improved Toolkits to Rural Artisans
SLR Statutory Liquidity Ratio
TNWDP Tamil Nadu Women’s Development Programme
TPP Twenty Point Programme
TRYSEM Training of Rural Youth for Self Employment
UN United Nations
UN MDGs United Nation Millennium Development Goals
UNDP United Nations Development Programme
UNECOSOC United Nations Economic and Social council
UNIDO United Nations Industrial Development Organisation
UNIFEM United Nation Development Fund for Women
VPP Village Phone Program
VSSCS Vatsalyapurna Swayamrojgar Seva Cooperative Society
WEP Women Empowerment Program
WRT With Respect To
WWF Working Women’s Forum
YOY Year on Year

Dedication

For Madhu & Mohan Ajwani: for giving me life

and

Harish, Amit & Tarini: for giving me hope and confidence

Preface

Being poor can be challenging anywhere, particularly in a developing country. In such a scenario, the support of empathetic peer groups can be crucial in bolstering the confidence and in helping to circumvent the binds of social dos and don’ts with minimal friction and adverse repercussions.

Community-based women centric microfinance institutions can play a very big role in enabling women realize their own inner strengths by leveraging the power of aggregation. However, in the immense ocean of microfinance literature and the resulting discourse, such grassroots focused institutions are often overlooked or are clubbed with the ‘rest’.

This book attempts to bring to the forefront the work of two women centric grassroots organisations that have been working for empowering women for over a quarter century. They have transformed the social and cultural landscape in the areas where they operate, by enabling their members get access to formal sources of finance and credit, as well by providing them with the necessary capacity building inputs.

These models have withstood the test of time and have developed a formidable membership base. Given the fast paced changes that have been witnessed in the Indian banking sector over the past couple of months after the demonetisation announcement, these institutions are placed at an important juncture where they will be required to reinvent certain aspects of their processes and operations. However, their journey thus far is fascinating and this book has tried to capture various facets of it through the eyes of their members. The focus has been to bring the picture of the way things are at ‘ground-zero’, with ample case studies, data and illustrations. 1

The Indian banking landscape is changing at a rapid pace and the delivery of financial services as well as the product offerings will have to adopt accordingly. The microfinance space will also see changes which will have a greater component of electronic usage: in the delivery and management of client portfolios. Hopefully those changes will have a positive impact in simplifying the lives of poor particularly women and facilitate the process of financial inclusion – in practice rather than in spirit.

Foreword

Microfinance and Female Empowerment

The correlation between a lack of female empowerment and other indicators of societal and economic underdevelopment is extremely strong and this has been widely documented in both the academic literature as well as in policy studies. The theoretical basis for this correlation is rooted in the inherent inefficiency of traditional patriarchal societies wherein the suppression of women’s voices is a symptom of a deeper malaise that blocks development. It is a reflection of a backward-looking traditionalism that inhibits progress on all fronts. Hence, while empowering women has direct practical effects on poverty reduction, these are likely to be the tip of the iceberg. The broader effects on societal values may well be far more significant.

It is now well established that access to credit is a key factor in empowering women and it typically takes the form of microfinance. It follows that credit for women is one of the most important tools of development. However, the vast majority of this literature has focused on the rural context (Hashemi et al., 1996). The urban context has received much less attention. Comparisons of microfinance programs between rural and urban areas are even more rare. Hence this study that compares microfinance programmes in these two contexts, taking into the account the nature of the relevant programs (the Self Help Group model in rural areas and the Joint Liability Group model in urban areas) is path breaking in scope.

This study finds that nature of the challenges faced in the two contexts is fundamentally different and therefore need to leverage different tools and resources. These findings are of seminal importance and can be linked to slightly more general arguments with regard to entrepreneurship in poverty-stricken economies (Hill and Mudambi, 2010). These are that bottom-up development requires focusing on linkages (in rural areas) and flexibility of production (in urban areas).

Women’s empowerment also has effects on men and not all of these are positive. There is a literature documenting that as women’s empowerment has become the social priority of development policymakers, men have been neglected. This has often been accompanied by men being disempowered and no longer able to fulfil “their male roles as head of household and breadwinner” (Silberschmidt, 2001).

This current study also notes that an unintended and undesirable effect of women’s empowerment is an increase in violence (including sexual violence) against women by such disempowered men. Hence in addition to analysing a key and understudied area, this study points out crucial avenues for future research. I laud Raji Ajwani for placing this valuable new resource in the hands of academics and policymakers.

Ram Mudambi

Frank M. Speakman Professor of Strategy

Temple University, Philadelphia, USA

Acknowledgements

This book is the culmination of over seven years of effort. From idea to execution, it has been a cathartic process: wherein I stumbled a lot, learnt a great deal and experienced a world that is very different from the one that most of us live in. The grit and the mental resilience of majority of the women that I met made me realize and appreciate a lot of things that I had assumed to be commonplace and had taken for granted. A good meal, a safe home, a caring family and the freedom to speak up and articulate my thoughts are some examples that come to mind. But no matter how good a story might be for the author, someone needs to believe and give that first chance – and I’m very grateful to Dr Ram Mudambi for giving me that opportunity. Ram is a mentor par excellence who inspires through his work. Ram is one of the most versatile individuals that I have come across: a great academic, best-selling fiction writer, competitive biker, world traveler, devoted AIB office bearer, caring family man and a great human being. Even if I can become a fraction of what he is – will be a miracle!

Dr Susan Mudambi for her encouragement. Susan’s calm voice and bright smile can make a dull day seem fantastic. Charlotte Maiorana and Fiona Mattison at Emerald Insight for believing in my research and enabling the publication of my maiden book. Dr Mark Casson for his time and advice given his stature and seniority. Dr Sonali Bhattacharya and Dr Andrew Bradly for their feedback which helped me to improve the manuscript. Dr Shrikant Kalamkar and Dr Manju Singh for weathering many a storm with me. Dr Shrikant is a great PhD supervisor who has always given me the requisite support whenever I needed it. He is an extremely down to earth and an optimistic individual, who readily offers unconditional help.

Dr Manju Singh’s pragmatic approach helped me during some trying moments. Mr S. Sivakumar for his rock solid support and encouragement. Sivakumar Sir is the voice of reason that I turn to when in doubt. He is analytical, very creative and has a great ability to visualise the road ahead. Above all he is an extremely compassionate person who is committed to improving the lives of poor in India – by adopting a sustainable approach and integrating it into the business strategy. His E-Choupal model has helped to improve the lives of millions of farmers in India by eliminating the brokers.

Mr Girish Sohani of BAIF, I learnt the art of going well prepared for meetings after learning the hard way when I had first met him nearly seven years ago! Sohani Sir’s foresight and humble approach has helped to make BAIF one of the most respected development organizations in India today.

Dr Sudha Kothari, Founder of the NGO, Chaitanya which is located in Rajgurunagar (Khed block of Pune district). It was a candid conversation with Dr Sudha nearly a decade ago, which got me interested in the topic of community based microfinance and women empowerment. Dr Sudha has truly transformed the lives of hundreds of rural women in Maharashtra over the past quarter of a century. She is one of the most humble individuals that I have been fortunate to meet. Dr Medha Samant’s (of Annapurna Pariwar) dynamism and passion was so evident when I first met her, that we spoke for over an hour. Actually she spoke and I listened: because I could identify with her story in many ways and also because she is a powerful orator. She left a lucrative bank career to help poor women earn a living without being exploited by money lenders and pawn brokers.

The seeds of interest were probably sown nearly 25 years ago, when I began my career as a management trainee with what was then known as the ANZ Grindlays Bank, in Kolkata. I realized very quickly that targets and profits were what mattered to the senior management and there was really no scope to think about the poor, their banking patterns and needs: we wanted the money that came from them as long we did not have to deal with them directly As the Relationship Manager for Mother Theresa’s Missionaries of Charity, I used to visit the ‘Mother-House’ practically thrice a week. Those visits gave me a chance to interact with Mother Theresa and witness the power of small donations- to make a huge difference. Every day, we would receive cheques in the bank from various corners of the world: written in various currencies and for all kinds of amounts (mostly small denomination cheques) the funds had helped to transform the lives of hundreds of orphaned children, women and the elderly. That idea of the pooling in of small funds to make a positive difference-eventually led me to this study. I wanted to see how the poor, particularly women managed and whether aggregation of small funds could really empower them and if so how?

Samarth Dargan for working tirelessly to help me in formatting the manuscript. Samarth gave up some of his weekends and on some days worked on the way back home while travelling in the busy Delhi metro. Considering that I have never met him in real life, he has been amazing ‘virtual’ support member.

Madhu and Mohan Ajwani for their support in helping me reach a point where I could sustain myself and my aspirations.

Last but not the least Harish, Amit and Tarini, for being a part of this roller coaster ride for seven years. We need to make up for many holidays and fun moments that had to be placed aside while I worked on this project. Your support means a lot to me: thanks for your well-meaning but brutally honest remarks. I hope that I have been able to take care of them – I have tried my best.

Raji Ajwani-Ramchandani

Pune, India

February 14, 2017

Note

1

The names of the respondents have been changed in order to protect their identity and respect their privacy