Index
Hybridity in the Governance and Delivery of Public Services
ISBN: 978-1-78743-770-8, eISBN: 978-1-78743-769-2
ISSN: 2051-6630
Publication date: 3 July 2018
This content is currently only available as a PDF
Citation
(2018), "Index", Hybridity in the Governance and Delivery of Public Services (Studies in Public and Non-Profit Governance, Vol. 7), Emerald Publishing Limited, Leeds, pp. 261-271. https://doi.org/10.1108/S2051-663020180000007015
Publisher
:Emerald Publishing Limited
Copyright © 2018 Emerald Publishing Limited
INDEX
Accessibility
, 43
Accountability
, 3, 31–35, 37–39, 41–49
market-oriented reforms on
, 33
Advertisement of positions
, 107
Advisory Committee
, 14–15
Agencification
, 9, 28
Agency theory
, 55, 57–58, 63–65, 146–147, 196
Alberta
healthcare reform in
, 149–151
multiple logics, interaction of
, 151, 154–158
Alliance for Protection of Heritage in Conflict Areas (ALIPH)
, 169
Anti-Doping Administration and Management System (ADAMS)
, 175, 177, 183, 188
ARD
, 174
‘Arm’s length’ agencies
, 8, 12, 27, 28
Ashfield, Lord
, 10–12, 16, 17, 20
New Works scheme
, 13
Ashley-Cooper, Patrick
, 11
Associated Society of Locomotive Engineers and Firemen (ASLEF)
, 18
Association of Certified Fraud
, 92
Audit explosion
, 9, 27
Australia
Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)
, 127
National Disability Insurance Scheme
, 124–130, 132–137
National Disability Services
, 132, 133, 137
Productivity Commission
, 131, 133, 136
Australian Disability Enterprises (ADEs)
, 127
Australian disability sector
in change
, 125–128
changing relationships in, history of
, 125–132
disability support organizations, evolution of
, 132–137
forms of hybridization
, 129–131
levels of government in service provision
, 128–129
role of hybrids in
, 123–137
Australian Institute for Health and Welfare (AIHW)
, 125
Birhanu, Girmay
, 177
Board
capital
, 55, 61–63, 70
compensation
, 55, 67–68, 71, 74–75
diversity
, 55, 61, 63, 65–67
incentives
, 61
integrity
, 62, 64–65
interlocking
, 64, 70, 71, 74
members, training for
, 47–48
nomination
, 47–48
role on transparency and integrity in SOEs
, 59–63
Board of directors, in SOEs
transparency and integrity
, 53–77, 85–87
background information
, 68–69
board capital
, 64–65
board compensation
, 67–68
board diversity
, 65–67
level of integrity design
, 85–86
level of transparency design
, 85
method
, 70–71
results
, 71–74
sample and data collection
, 69
skill diversity design
, 86–87
theoretical background
, 56–59
variables
, 69–70
Bondholders
, 10, 16–17
percentage returns to
, 24
Boundary-spanning leadership, in hybrid networks
, 243–257
collaboration
, 247–248
collaborative capacity building
, 246–247
formal leadership
, 251–252
informal leadership
, 252–255
institutional entrepreneurship
, 246–247
British Broadcasting Corporation, The
, 8
Business-like logic
, 158, 160
Business operations of municipalities
, 45
Capital
board
, 55, 61–63, 70
board
, 62
human
, 61, 68, 76, 227
relational
, 61, 75, 76
social
, 61
Career management
, 97
Caribbean Regional Anti-Doping Organisation
, 173
Caritas in Veritate – On Integral Human Development in Charity and Truth
, 217, 228–232
Case-mix accounting
, 148
Cash-for-care
, 132
Cause-related marketing
, 226
Center for Effective Philanthropy
, 196
Centesimus Annus
, 229
Central Electricity Board, The
, 8
Central government
, 56
relations with hybrid organizations
, 13–16
Centre National de Lutte contre le Dopage
, 173
Charitable donations
, 226
Charter of Athlete Rights and Responsibilities
, 178
Child and Family Court Advisory Support Services
, 249
Children’s Services (CSs)
, 251
Church’s Social Doctrine
, 228–232
Civil attention
, 194
Cliff, John
, 11
Collaboration
between for-profit and non-profit organizations
, 212–235
leadership in
, 247–248
Collaborative capacity building (CCB)
, 246–247, 249, 255
Common good
, 229
Commonwealth Games
, 172
Compensation
board
, 55, 67–68, 71, 74–75
of directors
, 70
Competition
, 54
Compliance
World Anti-Doping Agency
, 178–180, 184–185
Conference of Parties
, 171, 175
Connexions Service
, 249
Consultative Group on Anti-Doping in Sport
, 171
Contracts, short-termism of
, 109
Control
, 36–42, 44, 48, 49
Control systems
, 2
Corporate governance
, 54, 55, 59, 61, 76, 222
Corporate social reports
, 59
Corporate social responsibility (CSR)
, 224, 228
Corporate welfare initiatives
, 226
Corporatisation of local government
, 33–35
Corruption
, 2, 3, 32, 34, 46
defined
, 92
factors
, 93–94
in humanitarian aid
, 92–93
human resources practices on humanitarian aid
, 89–117
lack of awareness
, 97
in recruitment process
, 95–96
in state-owned enterprises
, 58
see also Scandals
Cost-effective medical services
, 154
Council of Europe
, 186
Anti-Doping Convention
, 185, 189
Court of Arbitration for Sport (CAS)
, 174, 175, 177, 181
Cultural diversity
, 112–113
Culture of money
, 148
Cutting crime
, 245
Democracy
, 32, 37
Determinism vs solidarism
, 197–198, 205
Diagnosis-Related Group (DRG)
, 159, 160
Disability Services Act 1986
, 126
Disability support organizations
evolution of
, 132–137
organisational changes at
, 133–134
organisations to meet person-centred care, transforming
, 134–135
person-centred care, implementation of
, 132–133
Disclosure
, 54–56, 58–60, 62, 63, 65, 67, 68, 76
financial
, 54, 58
mandatory
, 54, 58, 59, 65
non-financial
, 54, 58
risk
, 55, 59, 62, 65
voluntary
, 54, 58, 65, 67
Distributive leadership
, 247
Diversity
board
, 55, 61, 63, 65–67
cultural
, 112–113
gender
, 62, 66
religious
, 113
skill
, 62, 65–67, 70, 71, 74–76
Documentation
, 47
Duplication in responsibilities
, 103
Elites
controlling managerial elite, selection and duties of
, 10–12
role of
, 9
Emergent leadership
, 248
Employee integration, lack of transparency in
, 96–97
Employee retention, lack of transparency in
, 96–97
Employment creation
, 57
En kommunallag för framtiden
, 35
Enron scandals
, 92
Essential Lifestyle Planning
, 135
Ethical conduct
, 55
Ethics
, 32, 37
training in
, 111–112
European Academy of Management (EURAM)
Public and Non-Profit Management Strategic Interest Group
, 4
European Commission
, 194
European Group on Public Administration (EGPA)
Permanent Study Group on Public Network Policy and Management
, 4
‘Every Child Matters’
, 248
External market
, 60
FIFA World Cup
, 172
Financial disclosure
, 54, 58
Financial interests
, 16–17
Forestry Commission
, 8
Formal leadership, as institutional entrepreneurship
, 251–252
For-profit and non-profit organizations, collaboration between
, 215–235
characteristics of
, 226–227
drivers
, 224–225
stages of
, 225–226
theoretical framework
, 222–224
Foundation of banking origin (FOB)
, 200, 201
Foundations, strategic philanthropy in
, 193–212
governance and
, 204–205
determinism vs solidarism
, 197–198, 205
monitoring
, 206–208
non-profit governance
, 196–197
performance
, 208–210
planning
, 205–206
research question
, 195–196
response rate and tested associations
, 201–202
sample
, 200–201
survey
, 199–200
France
, 169, 173
Front-of-house logics
, 158
Funding
World Anti-Doping Agency
, 182–183, 187–188
Gaudium et Spes
, 229
Gender diversity
, 62, 66
General Postal Union
, 168
Gilbert, Sir John
, 11
Gillard, Julia
, 129
Gioia method
, 250
Global Fund (GF)
, 167, 187
Governance
, 2
corporate
, 54, 55, 59, 61, 76, 222
foundations’ environment
, 195–196
and monitoring, association between
, 206–208
non-profit organizations
, 222
and planning, association between
, 205–206
and strategic philanthropy
determinism vs solidarism
, 197–198
non-profit governance
, 196–197
Grant-making foundations
, 196, 199–201, 207, 209
Grounded theory
, 95
Hansmann theory
, 220
Health Professions Statutes Amendment Act
, 150
Heaton, John
, 16
Helleland, Linda Hofstad
, 172
Holland, Sir Edward
, 11
Hore-Belisha, Leslie
, 13
‘How to Get the NDIS on Track’ (National Disability Services)
, 132
Human capital
, 61, 68, 76, 227
Humanitarian aid
corruption in
, 92–93
See also Human resources practices on corruption behaviour in humanitarian aid, influence of
Human resources practices on corruption behaviour in humanitarian aid, influence of
, 89–117
cultural diversity
, 112–113
grounded theory
, 95
interviewing
, 97–100
irregularities in staff selection procedures
, 106–109
observations
, 95–97
organisational chart
, 104–106
poor talent management/high turnover
, 109–111
propositions and research model
, 114–115
research context
, 94
short-termism of contracts
, 109
Terms of Reference
, 101–104
training in ethics
, 111–112
Hybridity
, 144–146
effects on London’s transport (1933–1948)
, 7–28
Statutory Framework
, 10
relations with central government, local government, and passengers
, 13–16
relations with financial interests
, 16–17
relations with trade unions
, 17–21
service delivery
, 21–26
controlling managerial elite, selection and duties of
, 10–12
organisational
, 1
Hybrid networks, boundary-spanning leadership in
, 243–257
collaboration
, 247–248
collaborative capacity building
, 246–247
formal leadership
, 251–252
informal leadership
, 252–255
institutional entrepreneurship
, 246–247
Hybrid organisations
accountability
, 31–35, 37–39, 41–49
control
, 36–42, 44, 48, 49
defined
, 124
transparency
, 32, 33, 37–49
Hybrid professionalism
, 157
Hybrid professionals
, 157
Impartiality
, 37
Inadequate profile selection to job requirements
, 107
Inappropriate training
, 97
Independent Testing Authority (ITA)
, 183, 184
Informal leadership
, 248
as boundary spanning
, 252–255
Innovation
, 57
Institute of National Anti-Doping Organisations (iNADO)
, 173
Institutional donors
, 194
Institutional entrepreneurship
, 246–247
formal leadership as
, 251–252
Institutional logics
, 143–147, 149, 158
characteristics of
, 152–153
cohabitation, consequences of
, 158–160
defined
, 144
Institutional theory
, 55, 63
Integrity
, 3, 54, 69
board capital and
, 64–65
board compensation and
, 67–68
board diversity and
, 65–67
board
, 62, 64–65
level of design
, 85–86
organisational
, 62, 65
Interlocking directors
, 64–65, 77
International Association of Athletics Federations (IAAF)
, 179
International Charter of Physical Education and Sport
, 175
International Committee of the Olympic Games
, 168
International Committee of the Red Cross (ICRC)
, 167, 183
International Doping Tests & Management AB
, 173
International governance
, 167–189
International Monetary Fund (IMF)
, 90
International Non-Governmental Organisations (INGOs)
, 98
International Olympic Committee (IOC)
, 168, 169, 171, 172, 178, 181
‘International Test Distribution Plan’
, 184
International Organization of Securities Commissions (IOSCO)
, 169
International Paralympic Committee (IPC)
, 169, 176, 178, 179
International Red Cross and Red Crescent Movement (IRCRCM)
, 169
International Research Society for Public Management (IRSPM)
, 4
International Sport Federations (IFs)
, 169, 171, 174, 176, 178–180, 185
International Standard for Code Compliance by Signatories (ISCCS)
, 185
International Standard for Laboratories
, 174
International Standard for Testing
, 174
International Standards for the Protection of Privacy and Personal Information
, 175
International Union for the Conservation of Nature (IUCN)
, 169
Internet Corporation for Assigned Names and Numbers (ICANN)
, 169, 187
Inter-organisational innovations
, 245
Jednorodne Grupy Pacjentów
, 159
Job descriptions, lack of transparency in
, 96
Job frustration
, 101–102
Job insecurity
, 109
Joint Area Reviews (JARs)
, 251
Justice
, 229
L&HCTAC
, 10, 14
members of
, 15–16
Laborem Exercens
, 229
Lausanne Conference 1999
, 172
Laymen-auditors (lekmannarevisor), obstacles for
, 41–42
Leadership
boundary-spanning, in hybrid networks
, 243–257
distributive
, 247
emergent
, 248
formal
, 251–252
informal
, 248, 252–255
positional
, 248
professional
, 248
transformational
, 247
League of Nations
, 168
Legitimacy
, 54, 61, 64, 65, 77, 158, 159
Local government
, 56
accountability
, 31–35, 37–39, 41–49
control
, 36–42, 44, 48, 49
corporatisation of
, 33–35
relations with hybrid organizations
, 13–16, 31–49
transparency
, 32, 33, 37–49
Local safeguarding children boards (LSCBs)
, 248–257
London’s transport (1933–1948), hybridity effects on
, 7–28
Statutory Framework
, 10
relations with central government, local government, and passengers
, 13–16
relations with financial interests
, 16–17
relations with trade unions
, 17–21
service delivery
, 21–26
controlling managerial elite, selection and duties of
, 10–12
London Passenger Transport Act 1933
, 10
London Passenger Transport Board (LPTB)
, 8, 10–28
gross revenue per passenger journey
, 23
members of
, 10–12
passenger vehicles operated by
, 25
responses to public criticisms/proposals
, 13
route miles operated by
, 25
staff expenditure
, 23
Loyalties
, 44–45, 48–49
LPTB Act 1933
Section 1
, 10
Section 1(2)
, 11
Section 3
, 12
Section 3(1)
, 12
Section 3(4)
, 12
Section 29
, 13
Section 30
, 13
Section 39
, 16
Sections 58–62
, 14
Section 59(1)
, 14
Section 59(3)
, 14, 15
Section 67
, 17
Section 68
, 17–18
Managerial elite
controlling, selection and duties of
, 10–12
Managerial encroachment
, 142
Mandatory disclosure
, 54, 58, 59, 65
MAPS (Making Action Plans for normalisation or The McGill Action Planning System)
, 135
Marketisation
, 32
Mater et Magistra
, 229
Maybury, Sir Henry
, 11
McLaren Report
, 179
Media attention
, 194
Messiness
, 245
Meta-strategies
, 245
Ministry of Transport
, 14
Minority voice
, 67
Monitoring
, 54
Morrison, Herbert
, 10
Motivation, and corruption
, 103–104
Multiple Lenses
, 249
Multiple logics, interaction of
, 151, 154–158
Municipal Employees Association
, 18
National Anti-Doping Organizations (NADOs)
, 172, 173, 175–178, 181, 183–185, 187
National Disability Insurance Agency
, 127, 129
National Disability Insurance Scheme (NDIS)
, 124, 126–130, 132–137
National Olympic Committees (NOCs)
, 169, 171, 176, 178, 179, 187
National Paralympic Committees (NPCs)
, 169, 178
National Passenger Transport Workers Union (NPWU)
, 18, 20
National Union of Railwaymen (NUR)
, 18
Neo-institutional theory
, 2
Nepotism
, 96, 106–107
Net Balance Management Group
, 146
Network Governance
, 244
New Public Management (NPM)
, 2, 9, 27, 32, 46, 49, 56, 141–162
agency theory
, 146–147
hybridity
, 144–146
institutional logics
, 143–147, 149, 152–153, 158–160
New Works
, 13, 22, 24
Nike
, 174
Non-financial disclosure
, 54, 58
Non-Governmental Organisations (NGOs)
, 98, 129, 168
Non-profit governance, strategic philanthropy in
, 196–197
Non-profit organisations (NPOs)
, 216–222
beneficiaries
, 223
employees
, 223
governance
, 222
private donors
, 222
volunteers working
, 223
Octogesima adveniens
, 229
Olympic Charter
, 175
Olympic Games
, 172
Organisational chart
, 91
absence of
, 104–105
constant changes (ad hoc positions)
, 105
lack of transparency
, 96
poorly applied or not well-defined reporting lines
, 105–106
Organisational hybridity
, 1
Organisational integrity
, 62, 65
Ownership
, 35, 36, 43
active
, 38
structure of
, 46–47
Pacem in Terris
, 229
Parker, John
, 15
Passengers and hybrid organizations, relations between
, 13–16
Pastoral Constitution
, 229
PATH (Planning Alternative Tomorrow with Hope)
, 135
Performance
, 8–10, 17, 21, 22, 27, 28
evaluation system, absence of
, 110
of organizations, quantifying
, 9–10
Personal Futures Planning
, 135
Person-centred care
, 123–137
approaches to
, 135–136
defined
, 131–132
governance and leadership
, 136–137
implemented by disability support organizations
, 132–133
principles of
, 132
shift to
, 131–132
Pick, Frank
, 10–12, 15–17, 24, 26
Report to the Ministry 1939
, 14
Pope Benedict XVI
, 217, 229, 230
Pope John Paul II
, 229
Pope John XXIII
, 229
Pope Leo XIII
, 228
Pope Paul VI
, 229
Populorum Progressio
, 229
Porsche
, 174
Positional leadership
, 248
PriceWaterhouseCoopers
, 126
Private economy
, 219
Professional leadership
, 248
Professional logic
, 158
Profit maximization
, 57
Prohibited List (of doping products and methods)
, 174, 175, 181
Public corruption
, 32
Public economy
, 219
Public enterprises
, 32
Public goods
, 234
QUANGO
, 8, 27
Railway Clerks Association (RCA)
, 18
Railway Rates Tribunal
, 13
Recruitment
process, corruption in
, 95–96
staff leaving shortly after recruitment, absence of binding rules and
, 108–109
of unqualified individuals
, 108
Reedie, Sir Craig
, 171
Reference checks
, 108
Regional Anti-Doping Organizations (RADOs)
, 172, 173, 176, 178, 187
Regional Health Authorities (RHAs)
, 149–151, 155–158
Regional Health Authorities Act 1994
, 149
Relational capital
, 61, 75, 76
Religious diversity
, 113
Rerum Novarum
, 228
Research Service of the Riksdag, The
, 40
Resource-based arguments
, 197
Resource-based view
, 55
Resource dependence theory
, 60, 61, 63–65
Return on investment (ROI)
, 137
Risk disclosure
, 55, 59, 62, 65
Risk society
, 244
Royal Commission
, 14
Rule of law
, 32, 37
RUSADA
, 184
Safeguarding children
, 245
Scandals
, 90
See also Corruption
Second Vatican Council
, 229
Semantic spaces
, 246
Service delivery
, 21–26
Service role
, 61
Sharapova, Maria
, 174
Short-termism of contracts
, 109
Siemens scandals
, 92
Skill diversity
, 62, 65–67, 70, 71, 74–76
design
, 86–87
Social capital
, 61
Social Doctrine of the Church
, 228–232
Social housing
, 45
Social Return on Investment (SROI)
, 137
Social sponsoring
, 226
Social stability
, 57
Socio-cognitive perspective
, 55, 63–65, 67
Solidarism vs determinism
, 197–198, 205
Sollicitudo rei socialis
, 229
Staff selection procedures
irregularities in
, 106–109
lack of transparency in
, 96
Stanley, Albert
, 11
State-owned enterprises (SOEs)
, 2
board of directors in
, 53–77, 85–87
background information
, 68–69
board capital
, 64–65
board compensation
, 67–68
board diversity
, 65–67
level of integrity design
, 85–86
level of transparency design
, 85
method
, 70–71
results
, 71–74
sample and data collection
, 69
skill diversity design
, 86–87
theoretical background
, 56–59
variables
, 69–70
board’s role on transparency and integrity in
, 62–63
Stewardship
, 197
Strategic philanthropy
defined
, 196
in foundations
, 193–212
research question
, 195–196
response rate and tested associations
, 201–202
sample
, 200–201
survey
, 199–200
governance and
, 204–205
determinism vs solidarism
, 197–198, 205
monitoring
, 206–208
non-profit governance
, 196–197
performance
, 208–210
planning
, 205–206
Strategy role
, 61
Strikes
, 18–20
Supervisory role, deficiency in
, 110–111
Sustainable development
, 245
Svenska Dagbladet
, 34
Sweden
corporatisation of local government
, 33–35
transparency, accountability and control in hybrid organizations
, 31–49
Swedish Agency for Public Management, The
, 34
Swedish Companies Act, The (Aktiebolagslagen)
, 36, 37, 41, 44
Swedish Competition Authority
, 33
Swedish Local Government Act 2013
, 35
Swedish Tax Agency
, 34
Swedish Union of Tenants (Hyresgästföreningen)
, 34
Takeovers
, 54
Talented staff, failing to retain
, 109–110
Talent management
, 109–111
Technical Document for Sport Specific Analysis (TDSSA)
, 181
Terms of Reference (ToRs)
, 91, 100, 101–104, 116
absence of
, 101–102
duplication in responsibilities
, 103
unclear
, 101–102
unrealistic
, 103–104
Therapeutic Use Exemption (TUE)
, 173, 174, 181
Tiers of government
, 125, 137
Tokenism
, 67
Trade Disputes Act 1927
, 18
Trade Unions
, 10, 26
and hybrid organizations, relations between
, 17–21
Traditional Public Administration
, 244
Traffic Committee
, 14
Training in ethics
, 111–112
absence of
, 111
availability of
, 111–112
management politics
, 112
Transaction costs
, 60
Transformational leadership
, 247
Transparency
, 3, 32, 33, 37–49, 69
board capital and
, 64–65
board compensation and
, 67–68
board diversity and
, 65–67
level of design
, 85
procedures of appointment
, 40
in SOEs, board’s role on
, 55, 62–63
Transparency International
, 92
Transport
London’s (1933–1948), hybridity effects on
, 7–28
Transport and General Workers Union (TGWU)
, 18, 20
Underachievement, and corruption
, 104
Underground Electric Railways of London Company (UERL)
, 12, 27
UNESCO Convention
, 171, 176, 181, 186
Article 4
, 174
Article 4.3
, 174
Article 33
, 174
Article 34
, 174–175
UNESCO Convention against Doping in Sport
, 172
UN General Assembly
, 168
United Arab Emirates
, 169
United Nations (UN)
, 168
United Nations Convention Against Corruption
, 91
United Nations Development Programme
, 92
United Nations Education, Science, and Culture Organization (UNESCO)
, 168
Anti-Doping Convention
, 179
United Nations Relief and Works Agency (UNRWA)
, 94
Universal Postal Union (UPU)
, 168
Upper echelons theory
, 55, 63, 65–66, 67
U.S. Senate Finance Committee
, 194
Vatican Bank scandals
, 92
Viant, Samuel
, 15
Voluntary disclosure
, 54, 58, 65, 67
Voluntary work in partnership
, 227
Voluntary world
, 216
Wickedness
, 245
World Anti-Doping Agency (WADA)
, 4, 167–189
Athlete Committee
, 178
Compliance Review Committee
, 179, 185
compliance
, 178–180, 184–185
cooperation modes with governments
, 174–175
Executive Committee
, 181, 186
Foundation Board
, 174, 181, 185
funding the fight against doping
, 175–176
funding
, 182–183, 187–188
‘ISO9001: 2015 certified World Anti-Doping Code Compliance Monitoring Program
, 184
stakeholders
, 172–174
structure of
, 180–182, 185–187
testing
, 176–178, 183–184
World Anti-Doping Code (WADC)
, 172, 174, 184, 186
World Association of Anti-Doping Scientists (WAADS)
, 172
World Bank
, 187
WorldCom scandals
, 92
World Conference on Doping in Sport (WCDS)
, 174
World Health Organization (WHO)
, 168, 187
- Prelims
- Introduction
- How History Challenges Current Thinking on Hybridity: The Effects of Hybridity on London’s Transport 1933–1948
- Issues on Transparency, Accountability and Control in Hybrid organisations: The Case of Enterprises Owned by Local Government
- The Role of Boards of Directors in Transparency and Integrity in State-Owned Enterprises
- The Influence of Human Resources' Practices on Corruption Behaviour in Humanitarian aid
- Adapting to Person-Centred Care: Changes in Caring Organisations in the Australian Disability Sector
- New Public Management and Hybridity in Healthcare: The Solution or the Problem?
- The Institutional Governance of Global Hybrid Bodies: The Case of the World Anti-Doping Agency
- Strategic Philanthropy in Foundations: The Board Members’ Perspective
- Collaboration between For-profit and Non-profit Organisations: Some Insights into the Social Doctrine of the Church
- Boundary-Spanning Leadership in Hybrid Networks: A Case Study of English Local Safeguarding Children Boards
- Index