Industrial and Commercial Training: Volume 40 Issue 1

The paradox of gifted leadership: developing the generation of leaders

The purpose of this paper is to highlight the paradox of gifted leadership – namely that executives who are gifted in leading their organizations may not be able to develop…

Driving organizational change with internal coaching programs: part one

The purpose of this two part paper is to outline a new way of utilizing coaching to drive wide scale organizational change.

Managing capabilities for talent engagement and pipeline development

With talent management becoming an area of growing concern in the literature, this paper seeks to investigate talent management, employee engagement and talent pipeline…

Siemens A&D customer support increases customer satisfaction through effective training and coaching

The purpose of this paper is to provide an insight into a training and coaching intervention by Kepner Tregoe that provided a high satisfaction both for the internal buyer and…

Effecting successful change management initiatives

The purpose of this paper is to assist managers to effectively implement change initiatives.

Different roles, different perspectives: perceptions about the purpose of training needs analysis

This paper aims to investigate the experiences of managers who underwent a training needs analysis (TNA) within a large bus transport company. It compares their perceptions of the…

Developing transnational leaders: five paradoxes for success

As consultants working with multinational organizations predominantly in Asia, Africa and the Middle East, the authors frequently find themselves working with clients to create…

Using collaboration tools to improve training

The purpose of the paper is to examine how collaboration services can benefit the training process, to the benefit of both the individual and broader organisation. In the past…

Learning to Think Strategically

The Changing World of the Trainer – Emerging Good Practice

Pareto Academy holds the key to growth

Front-office managers get training in excellence

Academy launched to tackle super-yacht crew shortages

Two into one does go at Optimum Contact Solutions

Motor dealers get management development

Training keeps customer satisfaction on track at Gatwick Express

Cindy flies high as an avionic technician

RAF personnel get better opportunities for professional development

Front-line staff rise to training challenge