Industrial and Commercial Training: Volume 45 Issue 7

Crisis communication strategies: a case of British Petroleum

Aikaterini C. Valvi, Konstantinos C. Fragkos

Every unexpected and sudden event (crisis) operates as a threat for an organization's reputation. British Petroleum (BP) came face to face with a crisis on 20 April 2010 when an…

Who owns the gap? (part two): the application of Appreciative Inquiry to evaluation

Sally Elaine Watson

The aim of the paper is to report on application of Appreciative Inquiry to the evaluation of a management development programme involving 72 managers from an organisation…

360 degree assessments of team role behaviours in different contexts

Tony Manning

This article aims to present and discuss research findings on 360 degree assessments of team role behaviours in different contexts. In so doing, it brings together and develops…

Discussing three models of client: consultant collaboration for effective training interventions -- a case study approach

Tony Marks

This article aims to draw parallels between literature discussing the benefits of management consultancy and three different role types adopted by consultants to provide an…

Participation in decision making: a case study of job satisfaction and commitment (part three)

Steven H. Appelbaum, Damien Louis, Dmitry Makarenko, Jasleena Saluja, Olga Meleshko, Sevag Kulbashian

When employees believe in and trust their management, it motivates and encourages employees' participation in decision making which improves employees' efforts, benefits their job…

Health and safety risks, implications and training in hospitals

Vasiliki Brinia, Eleni Antonaki

This paper was written in order to present research undertaken in several hospital units in Greece, in order to explore: nurses' knowledge on health risk factors associated with…

Management training to ensure excellent team performance

Michelle Brodke

– This paper aims to highlight areas in which targeted management training will have the greatest impact on creating effective teams.

Scenistic performance tools for management and employee development

Paul Lyons, Randall Paul Bandura

The purposes of this article are to familiarize the reader with scenistic learning tools, provide theory bases for the tools, present details for use of the tools in an…

The Financial Times Guide to Business Training

Jennifer Wilkinson

Dreams: Your Life, Your Future

Tony Barradell

Training helps Häagen Dazs to expand in China

Toyota employees motor to leadership qualifications

Council cuts training costs by 80 percent

First Water taps into business-improvement techniques

Training puts Chevrolet Trax on the right lines

Construction company builds the managers of tomorrow

Computer game aims to fuel interest in the oil industry

Professor puts case for more productive and affordable learning

BT connects with training award

Hotel takes the classroom into the boardroom