Management Decision: Volume 36 Issue 5

Strategic organizational change: the role of leadership, learning, motivation and productivity

Steven H. Appelbaum, Normand St‐Pierre, William Glavas

Presents an overview of strategic organizational change (SOC) and its managerial impact on leadership, learning, motivation and productivity. Theoretical and empirical data…

A trust interpretation of business to business relationships: a case‐based discussion

Keith Blois

The concept of “trust” has attracted a great deal of attention in recent studies of inter‐organisational relations. In particular it has been suggested that the establishment and…

Enhancing creative thinking within organisations

Elspeth McFadzean

Creative problem solving (CPS) and innovation are very important to companies who want to gain flexibility and competitive advantage. This article describes how an organisation…

Management in South Korea: a review

Tony Morden, David Bowles

The purpose of this article is to analyse and illustrate selected aspects of management in South Korea. South Korean management is placed within its South East Asian context; but…

Integrating ethics into the strategic management process: doing well by doing good

Susan Key, Samuel J. Popkin

Using ethical considerations in strategic decision making will result in the development of the most effective long term and short term strategies. Specifically, ethical criteria…

Interim management of international strategic alliances

William B. Werther

Leadership decisions are among the most vexing issues that face an alliance partnership. Permanent leaders imply expectations about their treatment as employees, even after they…

When is an asset not an asset?

Tony Tollington, Jonathan Liu

Examines the weaknesses of the current UK and US definitions of an asset. Presents an argument for them to be updated to include valuable internally created intangible assets…

Enhancing the customer experience: contributions from information technology

Jillian Dawes, Jennifer Rowley

Consumers in a wide range of contexts whether purchasing goods or services are increasingly using technology. The role of people in the delivery of services is diminishing as…