Library Management: Volume 28 Issue 6/7

Introducing CRM into an academic library

This case study was conducted with the purpose of discovering the possible barriers when a customer relationship management (CRM) implementing plan was initiated in the library…

Continuing professional development (CPD) in state‐owned university libraries in Ghana

The aim of the research was to find out if the work environment of professional librarians in the five state‐owned university libraries in Ghana encouraged continuing professional…

The use of soft systems methodology (SSM) in the management of library and information services: a review

The purpose of this paper is to provide an overview of soft systems methodology (SSM) and review the ways in which the methodology has been applied by managers and researchers to…

The quest for excellence: one library's experience

The purpose of this paper is to trace the development and implementation of the quality assurance system and its continuous review process at the Pao Yue‐kong Library of The Hong…

Promoting library services in a Google world

As the younger generation of born digital library users and even well‐established scholars rely increasingly on Google, or its new products Google Scholar and Google Book, for…

Some thoughts on legacy collections

The purpose of this paper is to consider the term “legacy collections” and aspects of their present and future states. This is a personal viewpoint.

Bridging the digital divide in Nigeria: a study of internet use in Calabar Metropolis, Nigeria

The paper aims to discuss and investigate the prevalence of digital divide in Nigeria, using University of Calabar in Calabar Metropolis as a case study.

Assessing trends to cultivate new thinking in academic libraries

The purpose of this paper is to present an organized view of current trends affecting academic libraries that one research library developed to encourage new thinking; this view…

Self‐managing work teams and their external leadership: A primer for library administrators

This paper seeks to review the history, development and utilization of self‐managing work teams (SMWTs) in business and library work environments.

The management and use of the Omagh Bomb Archive

The purpose of this paper is to examine best practices for the management and use of the Omagh Bomb Archive, an archive created following the car bomb in Omagh, County Tyrone…

Collaborations and alliances: social intelligence applied to academic libraries

This paper seeks to analyze the different forms of library cooperation and the different types of relations that can be established for collaboration among libraries.

The priorities of public libraries at the onset of the third millennium

This paper aims to show the main action areas to which public libraries are devoting their efforts and resources at the onset of the twenty‐first century, despite their own…

Theory, research and practice in library management 3: diversification

The purpose of this paper is to explore the relevance of diversification in the strategic management of libraries.

Education for Library Cataloguing: International Perspectives

New Directions in Reference

Management, Marketing and Promotion of Library Services: Based on Statistics, Analyses and Evaluations

2007 Awards for Excellence