Table of contents
Uses and Criticisms of Total Quality Management
Yoon R. Lee, Harold LazarusDescribes how quality programmes have evolved and discusses usesand criticisms of total quality management (TQM). TQM techniques offeradvantages in addition to satisfying…
TQM: Evolution, Scope and Strategic Significance for Management Development
R.A. DiPietroFrom the standpoint that “communication is everything”begins with the assumption that only when armed with a more universalimagery of what TQM truly encompasses can we appreciate…
Total Quality Management in Management Development
Mahesh ChandraIn order to be competitive companies must provide customers withquality products and services in a fast, responsive manner. Innovative,customer‐driven organizations are more…
Why TQM? – A President′s Perspective
Wayne J. MerdingerPresents thoughts on the decision to implement a total qualitymanagement programme. This is a company which has undergoneextraordinary growth over recent years and finds itself at…
TQM – A World View
Alberto KrygierDiscusses the key differences in business approach to TQM withinthe three major global economies of the Asia Pacific, Europe and NorthAmerica. Suggests that TQM can act as a…
Why Total Quality Management Fails: Perspective of Top Management
Richard L. Miller, Joseph P. CangemiTQM philosophy is that continuous improvement within anorganization is possible. It is people‐oriented and customer focused. Tobe successful it must involve all people within the…
Managers and Consulting: A Total Quality Perspective
Dale E. ZandA total quality approach to management development must understandthat managerial reliance on formal authority is no longer a sufficientbasis for effectiveness. The primary weapon…
Walk the Talk: Applying TQ Principles to an Element of Management Development ‐Contracting
Susan E. HeinbuchAs a result of organizations′ increasing predilection to contractfor services, a gap has emerged between the management skills weemphasize in management development programmes and…
Learning, Motivation and Total Quality: The Potential of Correspondence Training
Henry G. BerszinnPresents the view that learning skills off‐site is the mosteffective way of training. Because of the high cost of college courses,correspondence training is promoted as an…
ISSN:
0262-1711Online date, start – end:
1982Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Associate Professor Magnus Larsson