Benchmarking for Quality Management & Technology: Volume 4 Issue 1

Benchmarking the engineer availability process: A case study

S. Evans, B.G. Dale

Presents the main findings of an internal and generic benchmarking exercise on the engineer availability process. This process seeks to predict customer demand in terms of the…

Technology and process management in the Australian wine industry

Stuart Christopher Orr

States that manufacturing competence in organizations is determined by the competitive priorities of those organizations and the key operating decisions which they make to achieve…

Benchmarking Australian firms’ usage of contract logistics services: A comparison with American and Western European practice

Robert Millen, Amrik Sohal, Peter Dapiran, Robert Lieb, Luk N. Van Wassenhove

States that more firms are locating operations in Australia to serve the domestic market and as a base for entering other Asian markets. Many of these firms will outsource at…

Benchmarking and project management: a review and organizational model

Ramamurthy Ramabadron, James W. Dean, James R. Evans

Explains that benchmarking ‐ the process of identifying superior performance or practices of other organizations and internalizing such knowledge for competitive advantage ‐ is…

Malcolm Baldrige National Quality Award: Critical issues and inherent values

Arvinder P.S. Loomba, Thomas B. Johannessen

Focuses on some of the ethical concerns pertinent to the application process of the Malcolm Baldrige National Quality Award programme and highlights some of the critical problems…