Benchmarking for Quality Management & Technology: Volume 4 Issue 2

Benchmarking procedural times: a quality control approach to court delays

Edgardo Buscaglia, José‐Luis Guerrero‐Cusumano

Establishes a method aimed at defining procedural delays. The time delay in the procedural life of a case under any legal system has been considered as one of the main sources of…

Dynamics of best practice ‐ a multidimensional perspective

Brian S. Codling

Explains why many companies are surprised, both positively and negatively, by the results they have obtained in benchmarking. Illustrates that the best practice for a particular…

A comprehensive model for implementing total quality management in higher education

Ramona Kay Michael, Victor E. Sower, Jaideep Motwani

Based on an extensive review of literature on total quality management (TQM) in higher education, proposes a specific definition of “customer” and develops a comprehensive TQM…

Quality loss functions and performance measures for a mixed bivariate response

Saeed Maghsoodloo, Lien‐Hai Huang

Mixed bivariate vectors occur when a sampling unit has two different types of response. This is a common occurrence in many manufacturing processes. The traditional optimization…

ISO 9001 standard and software quality improvement

V. Jovanovic, D. Shoemaker

The quality framework necessary to achieve compliance with the ISO 9000 series of standards is to say the least abstract. It is this very generality which allows ISO 9000 to play…