Performance Measurement and Metrics: Volume 11 Issue 3

Structure and flexibility in global research design: Methodological choices in landscape study of public access in 25 countries

Ricardo Gomez

This paper aims to present the research methodology for the global study “Landscape of public access to ICT in 25 countries” (referred to as the Landscape study), a study…

A performance index approach to library collection

Gangan Prathap, Rekha Mittal

The purpose of this paper is to demonstrate the new application of a performance index (p‐index), extending its use to libraries for measuring and evaluating library circulation…

The use of web statistics in cultural heritage institutions

Henk Voorbij

This paper aims to describe the use of web statistics by libraries, archives and museums in The Netherlands.

Unifying information behaviour and process: a balanced palette and the balanced scorecard

Allen Foster, Kirsten Ferguson‐Boucher, Judith Broady‐Preston

This paper aims to put forward a “balanced palette” approach using balanced scorecard principles to evaluate the multiple elements of behaviour and process identified in a recent…

A framework for tracking changes in library user preferences using multicriteria methods and non‐parametric statistical analysis

Aristeidis Meletiou

Libraries constitute a highly developing area as they always enrich their offered services in order to satisfy users' expectations. One of the most important factors in…

Service quality of the University of the Punjab's libraries: An exploration of users' perceptions

Alia Arshad, Kanwal Ameen

The purpose of this paper is to measure service quality of academic libraries of a major university from students' perspectives and to determine libraries' own performance towards…

Editorial

Steve Thornton

2010 Awards for Excellence