Table of contents - Special Issue: Selected papers from the 4th Canadian Quality Congress
Guest Editors: Madhav Sinha
A model for sustainable business excellence: implementation and the roadmap
Seyed Amir Bolboli, Markus ReicheThe purpose of this paper is to develop a holistic model for reviewing business excellence (BE) concepts from a systemic perspective and to propose an implementation guideline…
Understanding the Food Safety Modernization Act and the role of quality practitioners in the management of food safety and quality systems
Amit Kheradia, Keith WarrinerThe purpose of this paper is to explore the key requirements of the Food Safety Modernization Act (FSMA), recently passed by the US Congress to safeguard the nation's food supply…
On improvement story by 5 whys
Jan M. MyszewskiThe purpose of this paper is to establish a procedure to examine an organization's improvement process and its adverse factors.
The Mexican user satisfaction index: a case study applied to a social program
Odette Lobato‐Calleros, Humberto Rivera, Hugo Serrato, Elena Gómez, Paola CervantesThe purpose of this paper is to present a case study on the methodology developed for establishing a Mexican User Satisfaction Index for a particular kind of Social Program…
Student satisfaction and impact of leadership in private universities
Seema Arif, Maryam Ilyas, Abdul HameedThe purpose of this paper is to discuss the differing views of the students studying in private universities in Pakistan about quality and the gap that exists between their…
Investigation on quality management maturity of Shanghai enterprises
Tang XiaofenShanghai is a Chinese city with a history of more than 700 years, which has played a very important role over 30 years of rapid economic growth in China. The purpose of this paper…
Journey to excellence : A case study of the capital projects division, province of Alberta, Canada
Diane Dalgleish, Rory Mauricio, Tessia WilliamsThe purpose of this paper is to provide details on how the Capital Projects Division within Alberta Infrastructure, in the provincial government of Alberta, started its journey to…
Development of an organizational excellence framework
Dawn RingroseThe purpose of this paper is to describe the development of the Organizational Excellence Framework, which consolidates the principles and practices of leading management…
ISSN:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Alexander Douglas