Prelims

Half Title Page

Digital Transformation, Strategic Resilience, Cyber Security and Risk Management

Series Page

CONTEMPORARY STUDIES IN ECONOMICS AND FINANCIAL ANALYSIS

Series Editor: Simon Grima

Title Page

CONTEMPORARY STUDIES IN ECONOMIC AND FINANCIAL ANALYSIS - VOLUME 111C

DIGITAL TRANSFORMATION, STRATEGIC RESILIENCE, CYBER SECURITY AND RISK MANAGEMENT

EDITED BY

KIRAN SOOD

Chitkara Business School, Chitkara University, Punjab, India

BALAMURUGAN BALUSAMY

Shiv Nadar University, India

and

SIMON GRIMA

University of Malta, Malta

United Kingdom – North America – Japan – India – Malaysia – China

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Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2023

Editorial matter and selection © 2023 Kiran Sood, Balamurugan Balusamy, and Simon Grima.

Individual chapters © 2023 The authors.

Published under exclusive licence by Emerald Publishing Limited.

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ISBN: 978-1-83797-009-4 (Print)

ISBN: 978-1-83797-008-7 (Online)

ISBN: 978-1-83797-010-0 (Epub)

ISSN: 1569-3759 (Series)

Contents

About the Editors

Kiran Sood is a Professor at Chitkara Business School, Chitkara University, Punjab, India. She received her UG and PG degrees in Commerce from Panjab University, respectively, in 2002 and 2004. She earned her Master of Philosophy degree in 2008 and Doctor of Philosophy in Commerce with a concentration on Product Portfolio Performance of General Insurance Companies in 2017 from Panjabi University, Patiala, India. Before joining Chitkara University in July 2019, she had served four organisations with a total experience of 18 years. She has published various articles in various journals and presented papers at various international conferences. She serves as an Editor of the refereed journal, particularly the IJBST International Journal of BioSciences and Technology and International Journal of Research Culture Society and The Journal of Corporate Governance, Insurance, and Risk Management (JCGIRM). Her research mainly focusses on regulations, marketing and finance in insurance, insurance management, economics and management of innovation in insurance. She has edited more than 10 books with various international publishers such as Emerald, CRC, Taylors & Francis, AAP, WILEY Scrivener, IET, Rivers Publishers, and IEEE.

Balamurugan Balusamy is currently working as an Associate Dean Student in Shiv Nadar Institution of Eminence, Delhi-NCR. Prior to this assignment, he was Professor with the School of Computing Sciences & Engineering and Director International Relations at Galgotias University, Greater Noida, India. His contributions focus on Engineering Education, Block Chain and Data Sciences. His academic degrees and 12 years of experience working as a Faculty in a global university like VIT University, Vellore has made him more receptive and prominent in his domain. He does have 200 plus high impact factor papers in Springer, Elsevier and IEEE. He has done more than 80 edited and authored books and collaborated with eminent professors across the world from top QS ranked university. Prof Balamurugan Balusamy has served up to the position of Associate Professor in his stint of 12 years of experience with VIT University, Vellore. He had completed his Bachelors, Masters and PhD Degrees from top premier institutions from India. His passion is teaching and adapts different design thinking principles while delivering his lectures. He has published 80+ books on various technologies and visited 15+ countries for his technical course. He has several top-notch conferences in his resume and has published over 200 of quality journal, conference and book chapters combined. He serves in the advisory committee for several startups and forums and does consultancy work for industry on Industrial IoT. He has given over 195 talks in various events and symposiums.

Simon Grima is the the Deputy Dean of the Faculty of Economics, Management and Accountancy, Associate Professor and the Head of the Department of Insurance and Risk Management which he set up in 2015 and started and coordinates the MA and MSc Insurance and Risk Management degrees together with the B.Com in Insurance at the University of Malta. He is also a Professor at the University of Latvia, Faculty of Business, Management and Economics and a Visiting Professor at UNICATT Milan. He served as the President of the Malta Association of Risk Management (MARM) and President of the Malta Association of Compliance Officers (MACO) between 2013 and 2015 and between 2016 and 2018, respectively. Moreover, he is the Chairman of the Scientific Education Committee of the Public Risk Management Organization (PRIMO) and the Federation of European Risk Managers (FERMA). His research focus is on Governance, Regulations and Internal Controls and has over 30 years of experience varied between financial services, academia, and public entities. He has acted as co-chair and is a member of the scientific program committee on some international conferences and is a chief editor, editor, and review editor of some journals and book series. He has been awarded outstanding reviewer for Journal of Financial Regulation and Compliance in the 2017 and 2022 Emerald Literati Awards. He acts as an Independent Director for Financial Services Firms, sits on Risk, Compliance, Procurement, Investment and Audit Committees and carries out duties as a Compliance Officer, Internal Auditor, and Risk Manager.

About the Contributors

Rashmi Aggarwal is a Professor and Dean Commerce Chitkara Business School, Chitkara University, Punjab. She is PhD, M.Phil, M.Com and UGC-NET qualified, with a vast experience of 23 years in the teaching and administration at various positions. She has publications in many reputable journals and has excellent research orientation. She also has many patents and copyrights to her credit. She has delivered expert talks on the topics Feedback Reflections, Human Values and Professional Ethics, SDG’s, Self Esteem and Self Development. She has been awarded with the Excellence Award for Most Collaborating Employee. She also got the letters of appreciation for strenuous and meticulous efforts by her in guiding and mentoring the students.

Tyrone De Alwis is a Ph.D. student with the University of Colombo, Sri Lanka. He completed his Bachelor’s degree followed by Post Graduate Diploma in Economic Development and Masters in Economics from the University of Colombo, Sri Lanka. His work has been published in scholarly journals such as Heliyon, Asian Economic and Financial Review, Sri Lanka Journal of Management Studies, International Journal of Food Science, and Journal of the Academy of Social Sciences.

Gani Asllani holds MA and PhD in Finance from University of Pristina, Kosovo. He is regular Professor at University “Haxhi Zeka,” Peja within the Law Faculty. He teaches public finance, taxation and competition rights. During his 20 years of experience, he has contributed to the creation of the tax system in Kosovo, making tax analysis and expertise, participating in several working groups at international level (IMF, OECD, and Robert Shuman Center for Advance Studies).

Harshith B holds a BCom Honors degree with specialisation in the field of Finance and Investment from Christ University, Bangalore, India. He loves to explore the stock market and learn new knowledge related to finance and investment. At present, he works as an Audit Assistant, in Deloittee USI. He has a passion for research in the area of stock market and investment portfolio.

Bedri Bahtiri holds MA and PhD in Civil Law at University of Pristina, Kosovo. He is Associate Professor at University “Hasan Pristina”, at Law Faculty – Civil Department. He teaches: Civil Law, Family and Inheritance Law, and Roman Law. He has held important managerial positions such as: Permanent Secretary in the Ministry of Justice, Member of the Governing Council of the University of Pristina, Member of the Council of the Chamber of Advocates and other important managerial positions. Also, he is active and contributed in the preparation and drafting of the primary and secondary legislation in the civil field.

Victoria Cociug, vice-rector for Research and Partnerships of Academy of Economic Studies of Moldova, Professor of Finances at the Finance Chair. She is a member of Doctoral School at the State University of Moldova and Academy of Economic Studies of Moldova, where she led the development of numerous doctoral dissertations. The research activity resulted in participation in 8 national research projects, including 3 as project director and one as chief executor, 6 courses published in recognised publishers (co-author), 7 specialised books published in recognised publishers, including 5 books as first author, 101 articles, including: 26 articles as single author in journal indexed in international databases. Her research fields are banking, financial risk, monetary policy, investment strategies, and financial markets.

Narayanage Jayantha Dewasiri is a Professor with the Department of Accountancy and Finance, Sabaragamuwa University of Sri Lanka. Prof. Dewasiri currently serves as the Brand Ambassador at Emerald Publishing, UK, and the Vice President of the Sri Lanka Institute of Marketing. He is a pioneer in applying triangulation research approaches in the management discipline. He is currently serving as the Co-Editors-in-Chief of the South Asian Journal of Marketing published by Emerald Publishing, Managing Editor of the Asian Journal of Finance, and South Asian Journal of Tourism and Hospitality published by the Faculty of Management Studies, Sabaragamuwaa University of Sri Lanka.

Simon Grima is the the Deputy Dean of the Faculty of Economics, Management and Accountancy, Associate Professor and the Head of the Department of Insurance and Risk Management which he set up in 2015 and started and coordinates the MA and MSc Insurance and Risk Management degrees together with the B.Com in Insurance at the University of Malta. He is also a Professor at the University of Latvia, Faculty of Business, Management and Economics and a Visiting Professor at UNICATT Milan. He served as the President of the Malta Association of Risk Management (MARM) and President of the Malta Association of Compliance Officers (MACO) between 2013 and 2015 and between 2016 and 2018, respectively. Moreover, he is the Chairman of the Scientific Education Committee of the Public Risk Management Organization (PRIMO) and the Federation of European Risk Managers (FERMA). His research focus is on Governance, Regulations and Internal Controls and has over 30 years of experience varied between financial services, academia, and public entities. He has acted as co-chair and is a member of the scientific program committee on some international conferences and is a chief editor, editor, and review editor of some journals and book series. He has been awarded outstanding reviewer for Journal of Financial Regulation and Compliance in the 2017 and 2022 Emerald Literati Awards. He acts as an Independent Director for Financial Services Firms, sits on Risk, Compliance, Procurement, Investment and Audit Committees and carries out duties as a Compliance Officer, Internal Auditor, and Risk Manager.

Ruchika Jain, B.Com, MBA, M.Com, UGC-NET, PhD, is presently working as Assistant Professor at Gobindgarh Public College, Alour, Khanna, Punjab. Her area of specialisation is Finance. She has co-authored two books Security Analysis and Portfolio Management (ISBN: 978-93-5058-712-6) and Portfolio Management (ISBN: 978-93-5058-567-2) for the students of B.Com of Panjab University, Chandigarh and Guru Nanak Dev University, Amritsar, respectively. She has edited a book Migrant Workers Crisis in India During COVID-19 (ISBN: 9781637810385). All these books are available to be sold at Amazon. She has to her credit 21 research papers in journals and conference proceedings of national as well as international repute.

Shrishti Jeswani, is a final year law student, BA LLB (Constitutional Law Hons) from the School of Law, Kalinga Institute of Industrial Technology (2018–2023). Her research interests lie in constitutional law and human rights law. Over the years at law school, as a student, she has got publications in reputed journals, has participated in National Moot courts competitions and has been the Research & Drafting Department Head at the Centre for Constitutional Law Studies & Research, KIIT School of Law.

Karunarathnage Sajith Senaka Nuwansiri Karunarathna is a Research Assistant with the Faculty of Management Studies, Sabaragamuwa University of Sri Lanka.

Harreet Kaur is third-year honours student pursuing Bachelor of Commerce with a special Accounting Module KCAP by KPMG, with a record of academic and extracurricular activities. Has a knack for problem-solving, written and verbal communication, and collaboration. Previously, she presented three papers in international conferences. She was awarded thrice as the best presenter at inter-departmental and inter-college competitions and got prizes in debates, declamations, MUN’s and various other co-curricular activities. She scored a perfect 10 CGPA till 4^th Semester. She is adept at working across departments, with faculty, administrators, and students.

Farha Khan is an Assistant Professor & Ph.D. holder, researcher, environmentalist, social worker, thinker, listener, advisor, and motivator with an established history of working in higher education. She has a diverse experience in connection to the legal procedures in numerous areas. She has a diverse experience in regard to the legal formalities in many industries and handled issues related to civil, criminal, insurance, consumer disputes, banking disputes, etc. After getting practical understanding of many business related challenges, she is presently teaching Corporate Law, Labour Laws, and Contract Law.

Akansha Mer is an Assistant Professor in the Department of Commerce and Management, Banasthali Vidyapith, Rajasthan, India. She has earned her Doctorate on Work Engagement in NPOs from Banasthali Vidyapith. She has 2.5 years of corporate and about a decade of academic work experience. Her research interests include work engagement, adoption of technology by consumers, mindfulness, workplace spirituality, working pattern of non-profit organisations and Artificial Intelligence in HRM and marketing. She has published her research work with publishers such as Emerald, Springer, Wiley, Sage, Taylor and Francis (Routledge), Inderscience, etc.

Yogesh Mishra has more than four years of experience in academia from School of Law, KIIT Deemed to be University, where he is currently pursuing his Doctorate degree. Having extensive knowledge in the field of disability, he has several papers in his name published in reputed journals including Scopus and has also presented papers in esteemed conferences. His areas of specialisation lie in artificial intelligence, disability laws, constitutional law, and sustainability.

Upasana Mohanty is a final year law student, BA LLB (Constitutional Law Hons) from KIIT School of Law, Kalinga Institute of Industrial Technology (2018–2023 Batch). Her research interests lie in constitutional law, public policy and human rights law. Over the years at law school, she has got publications in reputed journals, has bagged a position in National Moot court competitions and has remained student convenor at the Centre for Constitutional Law Studies & Research, KIIT School of Law. She aspires to be in the field of academics and research.

Grațiela Georgiana Noja is the Vice-Dean of the Faculty of Economics and Business Administration, West University of Timisoara, Romania, in charge of academic and student affairs, and Full Professor, Ph.D. habil., at the same faculty, Department of Marketing and International Economic Relations. She is also a Ph.D. Coordinator within the Doctoral School of Economics and Business Administration. She completed her studies with the highest honours at the West University of Timisoara, respectively a Ph.D. habilitation in Economics, Ph.D. in Economics, a Master’s in Management and European Integration, BA in International Economic Relations. She was the Manager of the Erasmus+ project ‘Coordinated Higher Education Institutions Responses to Digitalization’ (2019-1-RO01-KA203-063214) implemented during 2019–2021 and developed throughout the years several national and international projects. She has around 30 publications indexed in the Web of Science Core Collection and a couple dozen of other publications in relevant international journals/books/collective volumes. Also, she is an active member of the International Strategic Management Association and has a wide membership in various educational organisations, research networks, scientific and review committees of top-tier journals, and international conferences. Her main research and teaching activities are developed within the framework of Economics and International Business area, with a keen focus on European economic integration, international migration, digital transformation, and sustainable economic development.

Peterson K. Ozili, PhD, is an Economist in the Economic Policy Office of the Central Bank of Nigeria. He works extensively in policymaking and is actively involved in academic research. He has experience in economic policy, financial inclusion, financial stability, financial innovation, banking regulation and supervision. His areas of specialisation are: financial economics, international development, accounting, development finance, the economics of financial markets, banking and financial reporting. He has published extensively in many accounting and finance journals such as the British Accounting Review, Journal of Applied Accounting Research, Journal of Accounting in Emerging Economies, International Journal of Managerial Finance and European Journal of Finance.

Pallavi Panda is a final-year BBA LLB student specialising in Constitutional Law at KIIT School of Law. Her area of interest is constitutional law. Throughout law school, she has published several research papers in reputed journals in the areas of her interest. She has a deep interest in research and a flair for writing and aspires to secure a responsible opportunity to fully utilise her legal knowledge and skills while making a significant contribution to the success of the legal system and the field of constitutional law.

Carolina Parcalab is a Moldovan Lawyer with more than 20 years of experience in assisting and advising international companies in the acquisition, equity investments, corporate restructuring, and real-estate transactions in Moldova. Her activity implies the management of teams of lawyers and economists in complex legal assignments on M&A, equity investments, corporate restructuring deals in Moldova, and regulatory reforms. She also provides on a daily basis legal advice to foreign clients, including foreign investors, multinational groups, and international organisations on various aspects of Moldovan business law. She holds a Bachelor’s degree in International Law from the Faculty of Law of the Moldovan State University, and a Master’s degree in Business Law from the Faculty of Law of the Moldovan State Academy of Economic Study. She is also a PhD candidate in Economics at the Moldovan State University, working on a thesis on the influence of the digital economy over the competition.

Anand Shankar Raja M hails from an educational background, and he is also a board member of his family run Higher Educational Institution ‘NRKN Higher Secondary school’, which is situated in Kunnathur, Tamil Nadu. He has earned his Doctorate degree from SRM University, Chennai, Tamil Nadu, in Human Resource Management. His area of specialisation is ‘Market Research’ where he explores mystery shopping professionals, and he also conducts ample mystery shopping activities for different brands across the globe.

Purvi Rastogi has a great passion towards stock market, finance, and investment-related research work. Ms Purvi has earned her Bachelor’s degree in BCom Honors from Christ University, Bangalore, India. At present, she works as a Tax Consultant at Deloitte Services.

M. Shanika Hansini Rathnasiri is a Lecturer with the Department of Marketing Management, Faculty of Management Studies, Sabaragamuwa University of Sri Lanka.

Sonica Rautela is a professional currently pursuing her Doctoral degree from Symbiosis International (Deemed University), Pune, Maharashtra, India. With Masters’ degree in Business Administration, she has more than 10 years of teaching experience at postgraduate and undergraduate levels. For her, teaching is a passion rather than a profession. Her interest areas include social media, new product development, and brand management. She has also published research papers in reputed journals.

Aarti Saini is an Associate Professor at Shaheed Bhagath Singh College, University of Delhi. She holds PhD in Marketing. Her areas of research include celebrity/influencer marketing, service marketing, sustainability, technology and innovation, consumer behaviour, and human resource management. She has over 13 years of experience in teaching.

Neena Seth holds M.Sc (Gold Medalist), B Ed, M.A (Education) from Kurukshetra University & PhD degrees. At present, she is working as Principal at Gobindgarh Public. She is a Trained National Assessment & Accreditation Assessor. She was Awarded ‘Sir D.C Cooper Young Scientist Award’ for best research paper at National Level in 1998 & ‘Bharat Shiksha Rattan Award’ at New Delhi in 2018. In year 2000, CSIR, New Delhi awarded her Post-Doctoral Fellowship and in year 2004 awarded fellowship under Scientist Pool Scheme. She has published one book, more than two dozen research papers with high impact factor in reputed international and national journals. She has completed two sponsored research projects at Punjabi University, Patiala and supervised five MPhil students.

Kumar Shalender is a Post-Doctoral Fellow of Global Institute of Flexible Systems Management and Doctor of Philosophy in Strategic Management. He has more than 14 years of experience in the domains of Business Policy, Strategic Management, and Business Model Development and a total of 70 publications including presentations in international/national conferences and book chapters to his credit. His current research areas include the fields of metaverse, blockchain technology, and sustainable development with special focus on sustainable cities and mobility ecosystem in India.

Naman Sharma is an Assistant Professor at Indian Institute of Foreign Trade (IIFT), Kolkata, India. He has more than a decade experience in human resource management, leadership, strategic planning, entrepreneurship, innovation and creativity and business development. Dr Naman has also published a number of books in the area of entrepreneurship, leadership development, and business model development among others.

Keerthana Shekar holds a BCom Honors degree with specialisation in the field of Finance and Investment from Christ University, Bangalore, India. She works as an Audit Associate at KPMG Global Services.

Deepali Sodhi is a Student of Chitkara University (Punjab campus) pursuing a Bachelor’s degree in Commerce. She is self-motivated and always keen to learn more. In her spare time, she enjoys hanging out with friends and family. She also enjoys adventurous activities, listening to music, dancing and taking small road trips.

Kiran Sood is a Professor at Chitkara Business School, Chitkara University, Punjab, India. She received her UG and PG degrees in Commerce from Panjab University, respectively, in 2002 and 2004. She earned her Master of Philosophy degree in 2008 and Doctor of Philosophy in Commerce with a concentration on Product Portfolio Performance of General Insurance Companies in 2017 from Panjabi University, Patiala, India. Before joining Chitkara University in July 2019, she had served four organisations with a total experience of 18 years. She has published various articles in various journals and presented papers at various international conferences. She serves as an Editor of the refereed journal, particularly the IJBST International Journal of BioSciences and Technology and International Journal of Research Culture Society and The Journal of Corporate Governance, Insurance, and Risk Management (JCGIRM). Her research mainly focusses on regulations, marketing and finance in insurance, insurance management, economics and management of innovation in insurance. She has edited more than 10 books with various international publishers such as Emerald, CRC, Taylors & Francis, AAP, WILEY Scrivener, IET, Rivers Publishers, and IEEE.

Sanjay Taneja is an Associate Professor at University School of Business, Chandigarh University, Punjab, India. Before joining Chandigarh University in October 2021, he had served three organisations with a total experience of 9+ years. His research mainly focusses on regulations, banking and finance in insurance, insurance management, economics and management of innovation in insurance. He has edited three books with international and national publishers. He has over 30 publications in his account, and his research works have been published in reputed journals, i.e. Springer, Elsevier, Taylor & Francis, Hindawi and IGI Global, with high impact factor and SCI/SCIE/Scopus/WoS indexing.

Reepu Technowize is Assistant Professor and pursuing Ph.D from Chandigarh University. She is having teaching experience of more than three years. She has been a high achiever throughout her educational career. She has authored research articles in various national and international journals. Her interest areas are economics, finance & human resource management.

Uma Shankar Yadav is working in Humanities and Social Science as a Senior Research Fellow at Motilal Nehru National Institutes of Technology, Allahabad, Prayagraj, India. He has published more than 50 research papers in reputed global journals and in the ministry of MSME. He has submitted his project as a research associate under the directorship of Dr Ravindra Tripathi, he is currently Deputy Editor in Chief in Bank and Policy Journal, and Science Education and Innovation in Modern Prospects, and Associate Editor in 12 international journals, editorial board member in 15 international journals at the global level. He is a Reviewer in many reputed SCOPUS indexed, ABDC B LISTED, journals like AER, JAST, SEDME, RMI, FIIB, and Vision (All are SAGE Publication Scopus Journal). He is serving as a pioneer in the handicraft industry in the district of Prayagraj India. He has three book chapters in the Taylor & Francis Group, Palgrave Macmillan. He has also published one book on the Proposal on Global Handicraft Index (Maldoa: Lambert Academic Publishing).

Samir Yerpude is the author of Customer Service Excellence Through Internet of Things and SMART SRM: Unearth the Power of IoT, which has won him the ‘Golden Book’ Award. His qualifications include a PhD, MBA (Operations), and BE (Mechanical). He has published significant articles/papers in credible journals. As a research scholar, Dr Samir Yerpude has worked on a supply chain management model overlaying the constructs of IoT. The model is copyrighted to Dr Samir Yerpude and published in a journal from the ABDC category. His publications in IoT augmented Supply Chain Management have earned him numerous citations across the world.

Foreword

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Digital transformation represents a topical subject nowadays due to its notable societal impact. As digitalisation disrupts society ever more profoundly, concerns are growing about how it is affecting issues such as skills, jobs, wages, inequality, resource efficiency and security. Therefore, resilient and risk management strategies are considered by policy-makers, economists and industry leaders that render global the keen need to address the digitalisation challenges and emerging opportunities.

Digital Transformation, Strategic Resilience, Cyber Security and Risk Management brings together the right mix of approaches and scientific studies to provide a coordinated response to the societal challenges arising from digitalisation, considering its wide-ranging impact on individuals, labour market, and the business environment.

In this complex framework, the edited book is a notable scientific research output, well configured, structured and designed, being devoted to a highly relevant and complex topic, with profound economic, social and political consequences.

The book offers valuable insights about artificial intelligence technology and its role in future performance management, as well as about digital transformation in finance and insurance and the impact of digitalisation on the competitive assessment of research and development agreements while also mapping the research on blockchain in education. Later in the text, the role of central bank digital currency for achieving the sustainable development goals is examined. Another interesting perspective presents the effective implementation of climate-smart intervention that is meant to provide sustainable benefits to both men and women. Furthermore, the impact of digitalisation on human capital and business strategies is entailed next through several in-depth studies focussed on managing human resources in digital marketing, developing resilient organisations through strategic human resources, and reviewing the technology impact on customer relationship management. Business intelligence and its impact on decision making and decision support systems are presented at the end, with a focus on data-driven companies and organisations with sophisticated and strong information technology supporting the business intelligence systems. On these lines, the specific ways in which innovations in the digital technologies support the business use cases with the help of real-time data are also examined.

I am confident the readers will benefit from an insightful reading experience of this book that stands out through its scientific merit and practical value, the quality of argumentation, and accuracy of analyses, bringing notable value to the literature in this scientific field.

Prof Dr Grațiela Georgiana NOJA

Vice-Dean of the Faculty of Economics and Business Administration

West University of Timisoara, Romania

Preface

The book creatively advances a number of cutting-edge studies conducted to offer precise answers to the persistent global challenges that have thrust digital transformation, cyber security, and risk management into a raging discussion and at the centre of comprehensive resilience strategies.

Global challenges currently being confronted have sparked a heated discussion about digital transformation, cyber security, and risk management. Both scientists and the general public have recognised the urgent need for strategic resilience through new innovative measures and coordinated risk management approaches. As a result of the current COVID-19 pandemic’s impact on the world economy, digitalisation is now even more crucial to overcoming these obstacles and advancing sustainable economic growth. The global economy is being significantly shaped by digitalisation, which has broader effects on people, businesses, industries, labour markets, educational systems, and governments. On the one hand, technological advancement and digital transformations are changing the competencies required of people to participate effectively in the online work environment, in the modern economy, and, particularly, in the post-pandemic period. The proposal book offers a comprehensive analysis of the world’s intricate digital transformation processes, including both the underlying causes and the significant impacts of the transformations and digitisation of social and economic life. The book plan addresses digital transformation, strategic resilience, cyber security, and risk management.

The following are some unique qualities that make this work stand out to readers:

1. Illustrates the function of resource and performance management being widely used across various organisations.

2. Implementation of artificial intelligence and sophisticated analytics in the creation of performance management strategies.

3. Offers novel study modalities, including the use of algorithms for performance evaluation, real-time evaluation, statistical forecasting for performance management, Digital Ledger Technology (DLT), etc.

4. Using a clever analytics-based compass to monitor and navigate success factors like Key Result Areas (KRAs) and Key Performance Indicators (KPIs).

5. Examine data security and privacy concerns in light of the General Data Protection Rules (GDPR), the Digital Operations Resilience Act (DORA), and other relevant laws.

6. Describes ethical and sustainable performance indicators for ensuring company expansion and continuity.

7. Describes to viewers the multilateral initiatives used to combat money laundering and terrorist financing for improved economic performance and sustainability of a nation.