International Journal of Health Care Quality Assurance: Volume 14 Issue 4
Addressing the issues of management and quality
Table of contents
Quality assuring a therapy service
Mandy Jayne Higginbottom, Keith HurstQuality assurance, one of the main themes in The New: NHS Modern, Dependable and detailed later in A First Class Service: Quality in the New NHS, is explored in this article. The…
Successfully implementing total quality management tools within healthcare: what are the key actions?
Sue JacksonThis article recognises that many total quality management initiatives fail and that the failures are often due to a lack of knowledge, skills and expertise, particularly in…
Japanese healthcare quality improvement
John ØvretveitAre there lessons for the West from the way Japanese managers and healthcare workers use quality methods in healthcare? This paper describes the Japanese approach to quality in…
Small hospitals and performance measurement: implications and strategies
Terry R. LiedHospitals are held increasingly accountable for the services they provide. While small hospitals may often lack resources to meet performance measurement mandates, generally, they…
Developing a culture of quality within the United Kingdom healthcare system
Henry StahrIt is established that there are three levels of quality, technical, generic and systemic with systemic being the preferred goal for Salford Royal Hospitals NHS Trust (SRHT). In…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar